Operations Manager- The Peak

Summary

Grand Hyatt Manila offers a myriad of exciting experiences and dramatic restaurant concepts, making it a true destination within a destination. Guided by the philosophy, we create moments of more in everything we do — elevating guest experiences through exceptional service, thoughtful design, and genuine care.

At Hyatt, our purpose is to care for people so they can be their best. We are committed to fostering a culture of inclusion where colleagues feel respected, valued, and empowered to bring their whole selves to work. We believe diverse perspectives strengthen our teams and enrich the experiences we create for our guests.

We are looking for a strong Operations Manager-The Peak whowill oversee dual food and beverage outlets within F&B Beverage Division. You will assist the Director of Food & Beverage in planning and directing the functions of administration and planning of the outlets to meet the daily needs of operation, managing Outlet Managers to successfully lead the multiple outlets. You will ensure that marketing calendar, financials, manning and product offering are correct.

In this role, you will function as the Business Manager and a Marketing Specialist for the Outlets, to manage the assigned outlet as a successful independent profit centre, in line with the division’s operating concept and Hyatt International standards, ensuring maximum guest satisfaction while operating within budget, helping to ensure the financial success of the division.

Qualifications

Ideal candidates shall meet the following criteria:

• Minimum of 3+ years as F&B Management preferred
• Wine/beverage knowledge in an upscale environment preferred
• Ideal applicant should have strong organizational skills, ability to work with flexible work schedule, be a team player and a dynamic leader
• Previous experience in Hotel Room Service, Stewarding, Fine Dining, and Beverage strongly preferred.
• Possess strong leadership, communication, organization and relationship skills
• Experience with training, financial management and customer service
• Proficient in general computer knowledge
• A true desire to exceed guest expectations in a fast - paced customer service environment
• Previous luxury brand experience preferred
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Experience implementing new F&B concepts
• This position is open to local candidates or Philippine passport holders with valid working rights