Operations Manager

About the Role

Ready to transform the way students live? At Greystar Canvas, we don't just manage buildings — we create vibrant communities and unique living experiences. As Operations Manager, you are the bridge between strategy and execution: implementing the Canvas operating model, leading high-performance teams, and taking every property to its full financial and experiential potential.

Key Responsibilities

• Implement the operational strategy: Translate the vision and operating model defined by the Regional Operations Manager into concrete results across every property in the portfolio.
• Day-to-day asset management: Oversee the daily running of each property, identifying deviations and taking corrective action to maximise asset performance.
• Propose solutions and escalate with judgement: Identify operational issues, propose viable solutions, and manage critical escalations to the Regional Manager when needed.
• Uphold Canvas and Greystar standards: Ensure every property meets and exceeds the operational, quality and brand standards set by the group.
• Execute the PBSA & Hospitality model: Bring the student accommodation business model to life with a genuine hospitality mindset, creating memorable experiences for every resident.
• Operational control of systems (Yardi / Mews): Manage the operational control of key technology platforms, ensuring correct usage and maximising process efficiency.
• Support team training and development: Actively participate in training and developing the team, ensuring everyone masters operational processes and systems.
• Monitor revenue and occupancy: Continuously track commercial performance, analyse rates and occupancy levels, and coordinate with the central team to optimise revenue.
• On-site commercial support: Provide hands-on operational support for commercial initiatives, ensuring flawless execution of sales and marketing actions on the ground.
• Lead new asset openings: Head the mobilisation, lease-up and stabilisation of new Canvas properties — from snagging management to designing the ultimate resident welcome experience.
• Cross-functional coordination: Execute and follow up on commitments made with central HR, Finance, Systems, and Sales & Marketing teams.
• Guide the operations team: Provide daily operational guidance to the team, including the Operations Team Assistant, ensuring coordinated and high-quality execution.

About You

You’re a confident operations leader with experience managing multi-site portfolios across hospitality, property, retail, or another customer-focused sector. Commercially minded and operationally driven, you’ve successfully launched new assets, led high-performing teams, and delivered exceptional customer experiences.

You thrive in fast-paced environments, balancing commercial performance with people leadership. Resilient, adaptable, and fluent in Spanish, you build strong relationships, inspire those around you, and know how to turn ambitious plans into operational success. Experience in PBSA or international environments would be a real advantage.

What We Offer

We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.

About Greystar

Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystar’s pan – European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain.

One of Greystar’s core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site at https://jobs.greystar.com/.