Senior Associate

Job Description – Senior Associate, Property Management

Job Purpose

To manage and optimize the performance of assigned assets through effective oversight of property operations, leasing activities, financial controls, stakeholder engagement, and service provider performance.

The role is accountable for ensuring operational excellence, regulatory compliance, cost efficiency, occupancy optimization, and high-quality service delivery, while supporting asset enhancement initiatives, monitoring performance against established objectives, and driving continuous improvements that contribute to the overall value, sustainability, and success of the assets.

Roles, Responsibilities & Duties

• Asset & Operational Management
• Oversee the overall management and operation of assigned assets, ensuring services, facilities, and infrastructure are maintained in line with operational, contractual, and regulatory requirements.
• Monitor day-to-day asset performance to ensure efficient service delivery and a high standard of customer experience.
• Conduct regular inspections and audits to ensure compliance with safety, quality, and operational standards.
• Maintain accurate asset records, documentation, and regulatory submissions.
• Serve as the primary point of contact between stakeholders, tenants, management, and service providers.
• Coordinate with internal departments, including Property Management, Facilities Management, and Finance, to ensure seamless operations.
• Routine Maintenance
• Review routine maintenance schedules (MFC) to ensure timely and effective execution.
• Monitor delivery of routine maintenance works against agreed plans and standards.
• Approve routine maintenance reports and KPIs.
• Move-In / Move-Out & Leasing
• Oversee tenant onboarding, lease administration, renewals, unit allocation, and move-in/move-out processes.
• Approve move-in and move-out reports.
• Review unit reinstatement quotations and approve related invoices.
• Review and finalize rental proposals, lease agreements, and related documentation prior to approval.
• Monitor occupancy levels and support the implementation of leasing initiatives to maximize asset utilization.
• Build and maintain positive tenant relationships, ensuring timely resolution of inquiries and operational issues.
• Client Service Contracts
• Review outsourced service contracts and monitor performance against agreed scope.
• Approve KPIs and monitor service delivery against SLAs and contractual obligations.
• Approve service contract invoices in line with agreed terms.
• Support vendor selection, contract negotiations, and performance improvement initiatives to achieve operational and cost efficiencies.
• Ad-Hoc Material Requests
• Review and approve ad-hoc material requests.
• Review quotations for ad-hoc works and materials.
• Monitor delivery of ad-hoc works against approved requests.
• Approve related invoices in line with approved quotations.
• Financial Management
• Review and validate operational invoices, ensuring compliance with approved contracts and quotations.
• Monitor operating and capital expenditure budgets and identify opportunities for cost optimization.
• Coordinate with Finance on rent collection, outstanding balances, and aging reports.
• Track revenue, expenditure, and overall asset financial performance, providing recommendations where necessary.
• Reporting
• Prepare, review, and maintain weekly and monthly operational, financial, occupancy, and performance reports.
• Ensure reporting requirements are met in accordance with organizational standards and management expectations.
• Monitor asset performance indicators and provide updates on operational and maintenance activities.
• Support the preparation of annual asset performance reviews and improvement recommendations.
• Risk & Compliance
• Identify operational, financial, and contractual risks and escalate key matters as required.
• Ensure compliance with relevant regulatory, safety, and company requirements.
• Monitor insurance coverage and ensure policies remain valid and up to date.
• Identify operational risks and implement appropriate mitigation measures to protect asset performance and business continuity.

Qualifications

• Bachelor's degree in Business Administration, Real Estate, Property Management, or a related field.
• Proven experience in property management, preferably within residential or accommodation assets.
• Strong knowledge of leasing, contracts, facilities management, and asset operations.
• Strong financial acumen, including budgeting and cost control.
• Excellent stakeholder management, negotiation, and communication skills.
• Strong problem-solving and organizational abilities.

Experience & Competencies

Experience

• Experience in property management, preferably residential or accommodation assets.
• Experience managing FM, leasing, and finance-related operations.
• Strong knowledge of contracts, leasing, and asset performance management.

Competencies

• Property & Asset Management
• Contract & Vendor Management
• Financial Management
• Stakeholder Engagement
• Operational Excellence
• Leasing & Tenant Relations