Senior Specialist - Contracts / KPI Management

The Senior Specialist – Contracts & KPI is responsible for supporting the management of supplier performance, contractual compliance, and operational KPI monitoring across facilities management services within a large-scale, complex operational environment.

The role acts as a key point of expertise in performance analytics, contract compliance, and reporting, ensuring accurate data management, robust KPI tracking, and effective performance monitoring across the FM supply chain within a 24/7 environment.

Key Responsibilities

Supplier Performance Management

• Lead the implementation and ongoing management of supplier performance monitoring frameworks.
• Analyse and present supplier performance against contractual KPIs and SLAs, providing clear insights and recommendations.
• Monitor supplier compliance with contractual obligations and service delivery standards.
• Work closely with operational teams and contractors to address performance gaps and drive corrective actions.

• Develop and maintain supplier performance scorecards, dashboards, and KPI tracking systems.
• Validate and audit performance data captured in CAFM, CMMS, or ERP systems to ensure accuracy and integrity.
• Prepare detailed operational and contractual performance reports, including presentations for management and stakeholders.
• Analyse trends, identify risks and inefficiencies, and provide actionable recommendations for performance improvement.

• Monitor supplier compliance with contractual obligations, SLAs, and governance requirements.
• Escalate and track non-compliance issues, supporting resolution and performance recovery plans.
• Support supplier onboarding, mobilisation, and performance review processes.
• Contribute to strengthening contract governance frameworks and performance controls.

• Act as a key user for CAFM/CMMS/ERP systems, ensuring effective use for performance monitoring and reporting.
• Develop structured data sets, reporting templates, and automated tools to enhance reporting efficiency.
• Ensure consistency, accuracy, and standardisation of performance data across multiple service providers.

• Work closely with FM operational teams, procurement, and contractors to ensure effective communication and alignment on performance expectations.
• Support cross-functional collaboration to improve service delivery and supply chain performance.

Education

Degree or Diploma in Business Administration, Contract Management, Facilities Management, Data Analytics, or related field.

Experience

• Minimum 5–7 years of experience in contract management, supplier performance monitoring, or facilities management operations.
• Experience in large-scale, complex, and operationally intensive environments.
• Proven experience in performance reporting, data analysis, and KPI management.

• Contract management and procurement processes
• Supplier performance management frameworks
• KPI monitoring and performance reporting
• CAFM / CMMS / ERP systems
• Data analysis and reporting tools
• Commercial and operational governance

• Advanced data analysis and reporting
• KPI development and dashboard management
• Strong Excel and data visualization skills
• Contract compliance monitoring
• Stakeholder coordination and communication
• Problem solving and performance improvement

• Analytical Thinking
• Attention to Detail
• Data-Driven Decision Making
• Communication & Collaboration
• Operational Awareness
• Continuous Improvement