Client Access Specialist

Job Title: Client Access Specialist (Sales-Focused)

Location: Remote

Compensation: $18-22

Bonus Potential: Uncapped monthly bonus based on individual performance. Top performers can earn $4,800/year or more in bonuses.

Join ACES as a Client Access Specialist and help families take the first step toward life-changing autism care. This role sits at the front end of our client journey and functions as a key driver of growth. The team is performance-oriented, accountable to lead qualification targets, and responsible for delivering a high-quality experience to prospective clients.

We are looking for individuals who bring inside sales experience, are energized by targets, and want to grow with a company that makes a measurable impact.

Key Responsibilities

• Handle inbound and outbound inquiries via phone, text, and email
• Qualify leads using defined intake criteria (diagnosis, location, insurance, etc.)
• Educate families about ACES services and guide them through the application process
• Maintain accurate, timely records in CRM and track each lead through to resolution
• Manage a high volume of leads while maintaining responsiveness and quality
• Meet or exceed weekly outreach and qualification quotas
• Collaborate cross-functionally with Intake, Welcome Center, and Marketing teams
• Participate in ongoing training to improve sales techniques and process efficiency

Performance Metrics

• Qualified leads per week/month
• Time-to-first-response and overall responsiveness
• Lead-to-client conversion rate
• CRM task completion and pipeline accuracy

Qualifications

Qualifications

• 2+ years of inside sales, outreach, or call center experience in a performance-driven role
• Excellent written and verbal communication skills
• Strong organizational and follow-through abilities
• Comfort operating across multiple systems (CRM, texting platforms, VOIP)
• Spanish/English bilingual strongly preferred
• Experience in healthcare, behavioral health, or education preferred
• Resilience and adaptability in a fast-paced environment

Physical Requirements

• Ability to exert up to 10 pounds of force and lift/move up to 15 pounds
• Ability to sit for long periods of time (up to 3 hours at a time) during the scheduled workday

Additional Information

ACES is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, disability, age or covered veteran status.