Client Intake and Relationship Specialist

Are you a natural relationship-builder who loves talking to small-business owners and helping them solve their problems? Do you want to help people get to a better place in their lives and reach their goals? Are you growth-minded, ready for challenge, and ready to work on a high-performing team with amazing people every day? If so, you may be the person that we are looking for.

About Us

Brotman Law is a dynamic, client-focused tax law firm based in San Diego. We help individuals and business owners resolve complex federal and state tax issues, either on the crisis side or the optimization side. Often, when someone reaches out to us, they are usually stressed, uncertain, and need someone who understands their situation with the care and attention it deserves. You are usually the first person they have spoken with, including their spouse and those close to them. Those touch points with people really matter.

Equally, this role is a relationship development seat. Our client base and network of contacts span thousands of people. We want to take the often-missed opportunities to reconnect with them, understand what has changed, and explore how we can potentially provide more value. In the process, you will help to cultivate new relationships made through connections rather than cold calling. Our business thrives on relationships, not the quantity, but the depth.

What You'll Do

• Be the first point of contact for potential clients, educating and helping them understand how we can assist

• Respond to new inquiries quickly, guide leads through intake, and make onboarding seamless

• Prepare and process retainer agreements, Powers of Attorney, and onboarding documents; manage initial payments and payment plans

• Keep our CRM (HubSpot) and case management system (Clio) accurate and current

• Make warm outreach calls to current and former clients to check in, reconnect, and surface new ways we can help

• Re-engage prospective clients who weren't ready the first time

• Build and maintain referral relationships with CPAs, attorneys, and other professional partners

• Collaborate with the marketing team to sharpen how we reach and convert the right clients

• Grow into your second and future years: a defined path toward senior sales and/or relationship management working toward a senior seat on our revenue team.

What We Are Looking For

Required:

• A background that demonstrates growth, increasing autonomy, and leadership development

• 2+ years of outbound B2B sales, business development, or client-facing consultative experience

• Comfort on the phone and over email: warm, professional, and unshaken by a busy day

• Strong organizational skills and attention to detail

• Proficiency in MS Office and Mac systems

Preferred:

• Sales and/or relationship development experience: experience with payroll, HR, benefits, or business services to small-business owners, along with a track record that you are proud of

• High-touch client service or hospitality experience (concierge, guest relations) focused on HNW clients and families

• Familiarity with HubSpot or legal practice management software

• Fluency in Spanish

• Familiarity with entrepreneurship, small business, or accounting

Why Join Us?

• This is a sales-driven role, but under a philosophy that what we do is something that helps make people’s lives better. Our Firm, its track record, and the history of our accomplishments for clients are truly second to none. You will see and experience direct evidence that what you do really matters to people

• Developing warm relationships with engaging, interesting, and wonderful people.

• A challenging environment surrounded by a supportive, top-tier team.

• A growth path defined largely by your own success, this position is oriented for those who want to put their skills and talents to the test and get rewarded for their success.

• Great benefits. We believe in taking care of our people. 401(k) with matching, health, dental, vision, life insurance, and paid time off.