Inside Sales Representative

Our client is an internationally operating company in the field of logistics and transportation.

**Applicants must reside in the UK or Europe and have legal rights to work there**

The Inside Sales Representative will retain, develop, and grow a high-volume portfolio of small and mid-sized business accounts, including selected strategic growth opportunities. The role qualifies inbound leads, reactivates dormant accounts, and escalates the right customers to Field Sales when needed.

Responsibilities/Tasks

• Managing a high-volume portfolio of customers through proactive outreach, lifecycle nurturing, and disciplined follow-up.
• Taking ownership of KPI-driven commercial impact by reviewing personal performance metrics, identifying gaps, and taking responsibility for actions that improve activity, retention, and growth outcomes.
• Qualifying inbound leads and efficiently routing them to the right commercial owner (Field Sales or self-managed).
• Executing customer outreach campaigns, including maintenance, reactivation, and follow-up calls and emails.
• Using CRM (CHUB), Power BI, and available market and customer data to prioritize outreach, identify growth opportunities, monitor portfolio activity, and track performance against UK market objectives.
• Maintaining a consistent cadence of 200+ customer calls per month, supported by planned call cycles, digital channels, and CRM follow-up.
• Recognizing signals of high potential and coordinating requalification and/or handover to Field Sales when appropriate.
• Maintaining accurate records and insights for portfolio accounts, lost opportunities, and customer needs.
• Contributing to the roll-out and execution of global and UK regional initiatives, ensuring alignment with customer expectations and our strategy.
• Supporting the smaller locations of Global Key Accounts, MNC Coordinated Accounts, and international accounts with a strong cost focused approach, in line with overarching strategies.

Requirements:

• Bachelor's degree in business, marketing, or a related field (preferred).
• Living in the UK or EU with the right to work there.
• Native English speaker with exceptional written and verbal communication skills, tailored to the UK market.
• Experience working in a KPI-driven environment, consistently delivering results.
• Proven success managing high-volume customer portfolios, ideally in B2B industrial sales and preferably with exposure to the UK market.
• Demonstrated ability to build relationships via phone, email, and digital channels.
• Excellent virtual communication and presentation skills, with the ability to effectively engage and influence stakeholders at different levels.
• Self-motivated, proactive, and ambitious, with the drive to take ownership.
• Strong analytical and problem-solving skills, with the ability to translate data into clear actions, identify business opportunities, and maximize results from a data-rich environment.