Telesales Co-ordinator

We are looking for a Telesales Co-ordinator who will identify high-quality potential customers from given lists and keep relationship and contacts with the assigned customers in order to identify sales opportunity.

Responsibilities

Key resposibilities:

• Identify high-quality potential customers from given lists and keep relationship and contacts with the assigned customers in order to identify sales opportunity.
• Presentation of products (e.g. consumables) and services on the phone.
• Customer data administration in the CRM and/or other sales related tools.
• Develop and support business growth in the small and medium companies’ market.

Skills required:

• Telephone sales techniques (outbound and inbound).
• Lead generation and prospect qualification skills.
• Knowledge of CRM systems (e.g. Salesforce).
• Ability to manage and update customer databases.
• Negotiation and closing techniques Basic knowledge of products/services (e.g. consumables) and ability to present them effectively.
• Ability to analyze sales KPIs and monitor performance.
• Familiarity with digital and communication tools (email, VoIP, sales tracking tools).

• Excellent communication and active listening skills.
• Results-oriented mindset with a strong focus on achieving targets.
• Persuasion and problem-solving skills.
• Proactivity and initiative.
• Time management and organizational skills.
• Resilience and ability to handle rejection/objections.
• Teamwork attitude.
• Flexibility and adaptability.

• Focus on the customer
• Plan & organise effectively
• Communicate effectively
• Drive for results
• Apply business acumen
• Negotiate & influence