Sales Representative

We are looking for an Inside Sales Representative on behalf of our partner, RISCO.

RISCO is a global leader in smart security solutions, providing advanced intrusion detection systems, cloud-based security platforms, and integrated monitoring technologies for residential, commercial, and enterprise customers worldwide.

The company is looking for a proactive sales professional to support business growth across the Italian market by generating new opportunities, building customer relationships, and delivering outstanding customer service.

Responsibilities

- Prospect and generate new business opportunities through outbound calls and lead generation
- Maintain and expand the customer and prospect database within the assigned territory
- Build relationships with new and existing customers
- Understand customer needs and recommend appropriate products, services, and training programs
- Respond to inbound customer inquiries and identify upselling and cross-selling opportunities
- Support customers with the RISCO Stars loyalty program and RISCO Cloud services
- Prepare quotations and provide product information to prospective customers
- Transfer qualified opportunities to the regional Sales Representative
- Follow up with customers to ensure satisfaction and strengthen long-term relationships
- Maintain accurate records of customer interactions in the CRM system
- Collaborate with Sales, Marketing, and other internal teams
- Support order processing and sales administration activities
- Stay up to date with RISCO products, services, and market trends

Please note: As part of the hiring process, all candidates are required to complete an AI interview.

Requirements

- Experience in Inside Sales, Customer Success, Sales Support, or a similar customer-facing role
- Knowledge of inside sales techniques, including negotiation, cross-selling, and upselling
- Comfortable handling a high volume of daily phone calls
- Excellent written and verbal communication skills
- Strong presentation and active listening skills
- Ability to prioritize tasks and manage time effectively
- Self-motivated with the ability to work independently
- Strong customer service orientation
- Professional proficiency in English, both written and spoken