Customer Support Coordinator

Job Summary:

We are hiring a customer service representative to manage customer queries and complaints.

You will also be asked to process orders, modifications, and escalate complaints across a

number of communication channels. To do well in this role you need to be able to remain calm

when customers are frustrated and have experience working with computers.

Role Description:

· Maintaining a positive, empathetic, and professional attitude toward customers at all times.

· Responding promptly to customer inquiries.

· Communicating with customers through various channels.

· Acknowledging and resolving customer complaints.

· Knowing our products inside and out so that one can answer questions.

· Processing orders, forms, applications, and requests.

· Communicating and coordinating with colleagues as necessary.

· Bringing New Sales of Residential Customers

· Doing Upsell and Cross Sell

· Following up for due outstanding payment with customers

· Following up for cases shared with Collection agency.

· Following up for cases shared with Legal Team.

Qualifications and Experience:

• Fresh Graduate

• Degree in Business Management, Commercial or any business field.

Skills and Knowledge:

• Excellent communication, negotiations and problem solving skills.

• Time management

• Analytical and problem-solving skills

• Multitasking and organizational skills

• Ability to answer a high volume of calls and/or emails daily

• Attentiveness and patience