Business Development Executive

Job Description

Inbound Lead Review & Qualification

• Review all inbound merchant leads received via online forms, campaigns, and referrals
• Assess merchant suitability based on Atome’s target merchant profile and criteria
• Categorise leads into qualified, needs further assessment, or not suitable

Merchant Outreach & Pitching

• Reach out to qualified inbound merchants via phone, email, or messaging platforms
• Explain Atome’s product offering, commercials, and settlement process clearly
• Address basic merchant questions and obtain preliminary buy-in to proceed

Risk Coordination & Information Gathering

• Identify merchants that may be higher-risk or require additional checks
• Request and collect supplementary information and documentation from merchants
• Submit complete and well-structured cases to the internal Risk team for assessment
• Act as a liaison between merchants and Risk to clarify questions when needed

Pipeline & Status Management

• Maintain accurate records of all merchant leads and statuses
• Track thousands of inbound leads across different stages (new, contacted, qualified, pending risk, approved, rejected)
• Ensure timely follow-ups and handovers to relevant teams
• Support reporting and updates on inbound lead performance

Requirements

Experience & Background

• Fresh graduate or candidates with up to 1 year of working experience
• Prior exposure to sales, customer service, operations, or admin roles is a plus

Skills & Competencies

• Strong interpersonal and communication skills
• Highly organised and detail-oriented; comfortable managing large volumes of leads
• Able to follow structured processes while handling multiple tasks
• Comfortable speaking to merchants over the phone and explaining commercial terms
• Basic understanding of sales or merchant acquisition is an advantage (training will be provided)