Member Development Specialist- Orlando

Location: ProSource of Orlando

Pay: $20.00 - $22.00 per hour

Relationship-Focused Business Development Role

A schedule that allows for a strong work-life balance

Bottom line

Are you passionate about driving business success? We are looking for a Member Services Manager to work closely with the Showroom Manager and Account Managers to recruit and retain Buying Members, foster strong Trade Professional relationships, and drive showroom growth through strategic outreach, engagement, and data-driven follow-up.

What We Bring

• Pay: $20.00 - $22.00 per hour
• Healthcare, retirement, and paid time off benefits
• Collaborative and supportive team environment
• Professional showroom setting
• Opportunity to make a direct impact on membership growth and retention
• Work alongside contractors, remodelers, property managers, designers, and trade professionals

• Communicate directly with trade professionals through outbound phone calls, targeting specific customer segments and buying demographics.
• Build relationships with members and trade professionals through proactive outreach and engagement.
• Ask thoughtful questions to understand customer needs and identify opportunities for the sales team.
• Support business development efforts by re-engaging inactive members and helping grow member participation.
• Gather and analyze data from call campaigns to identify trends, opportunities, and areas for improvement.
• Maintain accurate records, spreadsheets, reports, databases, and key performance indicators (KPIs).
• Complete administrative tasks that support marketing, outreach, and member engagement initiatives.
• Collaborate with the Showroom Manager and Account Manager to foster strong relationships with trade professionals.
• Assist with recruitment, retention, and ongoing engagement of buying members.
• Perform additional duties and special projects as assigned.

• Previous experience in outbound calling, telemarketing, inside sales, customer service, business development, or a related role.
• Comfortable making a high volume of outbound calls (150+ calls per day).
• Excellent verbal and written communication skills.
• Strong relationship-building and customer engagement abilities.
• Ability to quickly learn products, services, and industry knowledge and effectively communicate value to customers and prospects.
• Strong organizational and time-management skills with the ability to multitask and meet deadlines.
• Proficiency with Microsoft Office and business applications such as CRM systems, RingCentral, and email marketing tools.
• Detail-oriented with strong data entry and reporting skills.
• Self-motivated, accountable, and committed to professionalism and company values.
• Available to work Monday-Friday, 8:00 AM-5:00 PM EST.

• 2+ years of customer service, member services, business development, recruiting, account management, or sales experience
• Proven ability to build and maintain strong client relationships
• Experience using CRM systems to manage customer interactions and opportunities
• Strong communication, organization, and problem-solving skills
• Experience working with contractors, trade professionals, or business owners is a plus
• Flooring, remodeling, construction, wholesale, or showroom experience is a plus

ProSource Wholesale is one of North America's largest flooring and home project suppliers, with 150+ showrooms serving trade professionals and their clients. We provide the products, pricing, and support that help our members win more business.

If you're a self-starter with a passion for customer service, relationship building, and business development, we'd love to hear from you. Apply today and help grow the ProSource member community.