Telemarketer

The Telemarketer is responsible for supporting a select team of Sales Representatives. The primary goal of this position is to increase sales revenue and profit by 25% to assigned Sales Representatives. Responsible for tracking, managing, and building Compass database.

Principal Duties And Responsibilities

Generating Prospects

• Make 100+ cold calls per day prospecting new customers and identify their needs
• Overcome objections
• Offer customers all products the GFI Digital, Inc. sells
• Identify opportunities within target organizations
• Participate in marketing efforts. (i.e., web, email, direct mail, etc)
• Add additional businesses to Compass through daily research outside of Compass
• Identify and maintain all accounts through search criteria: Major Account, Top Account, and Bottom 400 (totaling 600 accounts per Sales Representative)
• Complete designated Compass TCO for all accounts identified (such as competitor info, equipment details, and lease end dates)

Appointment Setting

• Responsible for setting appointments for outside Sales Representatives
• Communicate daily with assigned Sales Representatives
• Set activities and remind with an email of appointments at the end of each session
• Record all activities in Compass database after each contact
• Maintain a 3-month forecast of accounts to close

Personal Tracking

• Weekly track calls to meet performance target
• Have daily database entries checked
• Track activity via spreadsheet and month at a glance calendars
• Run weekly reports for tracking

Performance Targets

• 800-1000 calls per week
• Set 25-45 appointments per week
• Enter all activities generated from inside and outside Sales Representatives into Compass daily
• Educate self on product knowledge and sales techniques through company provided and self-initiated training
• Generate and meet all “Draw” and “Activity” requirements
• Work toward ETR statutes

Knowledge, Skills, And Abilities

• Knowledge: No experience necessary. Job requires a high school diploma/GED or higher. Experience with scanning and imaging technologies is a plus.
• Skills: Written and verbal communications skills are a must. Must be able to effectively communicate with customers in a professional manner.
• Abilities: Must have the ability to communicate effectively with both co-workers and customers, and enter data into the computer.

Benefits That Support You

Financial

• 401(k) with company match
• Referral bonus program

Health & Wellness

• Medical, Dental & Vision insurance
• Company provided Life Insurance, STD, LTD and AD&D
• HSA & FSA options
• Employee Assistance Program
• Paid Time Off + Sick Time
• Employee discount program

Why GFI?

For over 25 years, GFI Digital has helped businesses operate smarter through managed IT, print, networking, security, and communication solutions. Our growth is powered by our people, and we’re committed to developing driven professionals who want long-term success.