Customer Success Manager - Evalato SaaS Platform

Want to be part of the future? Evalato is the next-gen judging software for awards, competitions, grants, and programs. We're the preferred solution for award organizers in 80+ countries, helping them run better programs with less hassle and greater impact.

We are a fully distributed team working completely remotely from different time zones: no commuting and no hassle. The results: a more productive and happy team.

THE ROLE

We’re looking for an experienced Customer Success Manager who is passionate about building trust, solving problems, and making a real impact for international clients.

From the first discovery call to long-term partnership, you’ll guide international clients through the entire journey — understanding their needs, closing the deal, ensuring a smooth onboarding, and helping them grow with Evalato over time.

This role combines sales, account management, customer success, and hands-on support. It’s perfect for someone who enjoys both winning new business and building meaningful, lasting relationships.

You’ll have real ownership — over your conversations, your portfolio, and your results. If you like taking initiative, thinking commercially, and being directly responsible for revenue and retention, this role will feel natural to you.

WHAT YOU’LL DO

Sales

• Run discovery calls and product demos with inbound and qualified leads
• Close new deals with international clients
• Participate in commercial negotiations and contract discussions

Account Growth

• Build long-term relationships and proactively manage your portfolio
• Identify upsell and expansion opportunities
• Manage relationships with multiple stakeholders within client organizations

Retention & Customer Success

• Own onboarding and ensure a smooth start for every new customer
• Lead renewal conversations and reduce churn
• Provide hands-on support when needed and coordinate with the tech team for more complex cases

Process & Insight

• Track performance, maintain CRM hygiene (HubSpot), and think in data
• Contribute to improving internal sales and account management processes
• Turn client feedback into insights that improve our product and processes

WHAT MAKES YOU A GREAT FIT

• 5+ years of experience in sales, account management, or customer success (ideally in SaaS)
• Fluent in Bulgarian and English (near-native level in English)
• Proven ability to close deals and manage accounts independently
• Trusted consultant mindset – able to guide clients with confidence and empathy
• Structured, proactive, and comfortable working with revenue targets and performance metrics
• Excellent communication skills (written and spoken), including listening, negotiation, and presentation
• Tech-savvy and quick to learn different tools and platforms
• Comfortable working with CRM systems — hands-on experience with HubSpot is a strong advantage
• Strong problem-solving skills and calm, professional client handling
• Able to work independently while collaborating effectively within a team
• Strong prioritization skills and ability to manage multiple client conversations in parallel
• Focused on building long-term relationships, not just quick wins
• Comfortable working in a fully remote, fast-growing, and constantly evolving environment
• Advanced use of AI tools

WHAT SUCCESS LOOKS LIKE

By Day 30:

• You’re fully onboarded into Evalato’s platform and processes
• You understand our ICP, product positioning, and sales flow
• You start handling client conversations with confidence

By Day 60:

• You’re independently running demos and closing deals
• You’re managing onboarding smoothly
• You’ve built strong relationships with your portfolio
• You start spotting upsell and improvement opportunities

By Day 90:

• You fully own your accounts and revenue targets
• You confidently manage renewals and expansion conversations
• You contribute ideas that improve how we sell, onboard, and retain customers
• You feel like a core part of Evalato’s growth

WHY JOIN US?

• Work from anywhere – enjoy 100% remote flexibility, plus optional weekly co-working sessions in Sofia to stay connected and inspired
• Free training and courses
• Team buildings and retreats
• Multisport card
• Additional health insurance
• Starting gross salary range: 2 000 — 2 800 EUR
• Annual performance-based bonuses

APPLY NOW

Excited about the role? Send us your CV — we’d love to meet you.

Only selected candidates who meet the requirements will be notified for the next stages in the selection process. Thank you for your interest.