Closing Agent/Business Development

Job Summary

The Closing Agent/Business Development Representative works to increase the name recognition, perceived value, and volume of purchase and mortgage closings for Foundation Title & Escrow Series, LLC in assigned territory. In addition, he or she will support the organization's goals to: (1) increase our capture rate in the existing office locations, (2) open additional office locations (3) expand our existing business and (4) expand our operations to other states.

Duties & Responsibilities

• Establish new accounts/clientele for Foundation Title and Escrow Series, LLC
• Develop relationships to help grow Foundation Title and Escrow Series, LLC's current client base
• Assist in maintaining existing accounts as directed by management
• Submit prospecting/sales report to management on a weekly basis
• Exhibit excellent customer service by timely and professionally responding to client and potential client requests
• Cross-train and work to develop strong title and escrow knowledge
• Oversee and manage title and escrow files to ensure team members are meeting critical closing deadlines.
• Provide processing support (preparing CDs, ALTA Settlement Statements, Picky Docs, etc.) as needed.
• Conduct closings in a professional manner and appearance
• Provide post-closing support to escrow officers (scan/warehouse loan packages, distribute and courier realtor, seller and other closing-related funds/documents, etc.)
• Attend business appropriate networking events (e.g., local Association of Realtor events.)
• Coordinate/Conduct Realtor Lunch and Learns, and other educational and marketing events
• Attend and present Industry-related materials/information at Realtor Weekly Sales and other meetings.
• Coordinate with President of Operations (Tennessee) on Special Events/Activities/Social Media Campaigns, etc.
• Other duties as assigned

• At least 2 years’ experience and/or training

• High school diploma required, secondary degree preferred
• Equivalent combination or education and experience

• Adaptable: displays the capability to adapt to new, different, or changing requirements
• Attentive to details
• Business fundamentals: recognizes the importance of maintaining privacy and confidentiality of company information, as well as that of customers and co-workers, and complies with intellectual property laws
• Critical thinking: uses logical thought processes to analyze and draw conclusions
• Customer focused: is pleasant, courteous, and professional when dealing with internal and external customers or clients
• Dependable and reliable: displays responsible behaviors at work
• Initiative: demonstrates a willingness to work and seeks out new work challenges
• Integrity: treats others with honesty, fairness, and respect
• Willing to learn and grow in title and escrow knowledge.
• Planning and organizing: plans and prioritizes work to manage time effectively and accomplishes assigned tasks
• Problem solver: demonstrates the ability to apply critical thinking skills to solve problems by generating, evaluating, and implementing solutions
• Professional: maintains a professional demeanor at work
• Reading: understands written sentences and paragraphs in work-related documents; can apply what is learned from written material to work situations
• Respectful: works effectively with those who have diverse backgrounds
• Team player: demonstrates the ability to work effectively with others
• Technology: uses information technology and related applications to convey and retrieve information; demonstrates strong computer/typing skills in Microsoft Office, email programs, and internet browsers
• Telephone skills, including a pleasant phone voice and etiquette
• Verbal communication: maintains open lines of communication with others
• Writing: uses standard English to clearly communicate thoughts, ideas, and information in written form

 This position requires repetitive use of a keyboard, bending, sitting, squatting, and simple grasping