Inside Sales Representative

JOB REQUIREMENTS: Ensure timely follow-up with customers on quotes,

providing updates and answering any inquiries. Ensure that all quoting

information is accurately entered into the ERP system, including all

relevant documentation, to ensure smooth order processing and

traceability. Manage and maintain customer accounts, ensuring all

customer data is up to date in the CRM system. Act as a liaison between

customers and the company throughout the quoting process. Assist with

customer inquiries regarding product specifications, pricing, and

delivery schedules. Provide customers with updates on order status,

potential delays, and shipping timelines, as required. Support the

Customer Account Specialist team in addressing and resolving issues,

ensuring that complaints are tracked, followed up on, and resolved in a

timely and satisfactory manner. Help develop and maintain customer

relationships, focusing on customer retention and satisfaction. Work

with the Sales Manager to identify potential upsell or cross-sell

opportunities within existing customer accounts. Monitor customer

feedback to identify trends and opportunities for improvement in

products or services. Coordinate with other departments (e.g.,

Production, Engineering, Shipping) to ensure that customer orders are

processed smoothly and on schedule. Internal project management

including project timelines, next steps, customer communication, and

seeing the project through to start of production. Ensure that the sales

team adheres to pricing, contract terms, and discount policies. Order

entry and assist with contract review to ensure accurate processing of

customer orders. Work with Sales Manager to achieve the goals and

expectations of the company. Develop reports and presentations (Open

Order Reports, Sales Updates, Forecasts, etc.). Collaborate on marketing

initiatives as needed. Occasionally participate in trade shows,

conferences, and industry events to promote products and establish

strong relationships with customers. Perform other duties as assigned.

\*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS: Strong communication

skills (both written and verbal), with proficiency in English required;

Spanish is a plus. Ability to work independently as well as collaborate

effectively within a manufacturing team. Proficient in Microsoft Office

Suite (Word, Excel, PowerPoint, Outlook). Ability to travel, however

minimal travel is expected. Strong organizational and time management

skills, with the ability to prioritize tasks and manage multiple

responsibilities effectively. Strong customer focus and a passion for

delivering high-quality service and support. \*\*\*\*\* APPLICATION

INSTRUCTIONS: E-Mail a Rsum: [email protected] Apply Online:

https://wehoban.com/job/inside-sales-representative/