B2C Telesales

B2C Sales Executive – Telesales

Company Overview

Who is Sparts?

Sparts is an auto-tech company that has created an ecosystem connecting drivers to repair shops, service providers, spare parts suppliers, and automotive solutions. Sparts provides all customer auto-care needs in one smart application.

We help everyday drivers find, book, and manage the services they need — all from the comfort of their home through our app.

Vision & Mission

Our vision is to transform the automotive industry into the digital world.

Our mission is to revolutionize the automotive care experience by seamlessly connecting drivers to essential parts and services — making it easy, accessible, efficient, and enjoyable.

Why Join Us?

Sparts is a fast-growing tech company at the forefront of digital transformation in the automotive sector. We are a small, agile, and motivated team. Joining Sparts means gaining hands-on experience with a high-growth startup and being part of a workplace that values innovation, performance, and people.

Job / Role Summary

We are looking to hire a motivated, confident, and results-oriented B2C Sales Executive – Telesales to join our growing sales team.

The ideal candidate will be responsible for calling customers and potential customers to promote and sell subscriptions, special offers, discount packages, promotional vouchers, and other customer-focused products available through the Sparts app.

This role is ideal for someone who enjoys speaking with customers, understands how to build trust over the phone, and can turn leads into sales.

Key Responsibilities

• Outbound Sales Calls: Contact existing customers, app users, leads, and potential customers to promote and sell subscriptions, offers, vouchers, and discount packages.

• Sell Sparts Pro Subscription: Explain the benefits of Sparts Pro clearly, including roadside assistance, discounts, coupons, and other customer benefits.

• Promote Offers & Campaigns: Sell seasonal promotions, service discounts, app coupons, and special packages to customers.

• Customer Education: Help customers understand how Sparts works, how to use the app, and how they can benefit from available services and offers.

• Lead Follow-Up: Follow up with interested customers through calls, WhatsApp, or approved communication channels to increase conversion.

• Build Customer Trust: Communicate in a friendly, professional, and helpful way that makes customers feel comfortable, not pressured.

• Sales Target Achievement: Meet or exceed daily, weekly, and monthly sales targets.

• CRM & Reporting: Record customer interactions, call outcomes, sales activity, and follow-up notes in the company’s CRM/tracking system.

• Customer Feedback: Share customer questions, objections, and feedback with the sales, marketing, and operations teams to improve offers and campaigns.

• Cross-Selling & Upselling: Identify opportunities to sell additional Sparts services, promotions, or packages based on customer needs.

Job / Role Requirements

What we’re looking for…

We are looking for a confident and energetic telesales executive who can communicate clearly, handle customer objections, and close sales over the phone.

The ideal candidate should be comfortable making daily calls, explaining offers in a simple way, and building customer interest in Sparts products and services.

The ideal candidate…

• Has experience in telesales, customer service, call center, or direct sales.

• Speaks Arabic clearly; English is a plus.

• Can build trust quickly over the phone.

• Is persuasive without being aggressive.

• Understands customer needs and can recommend the right offer.

• Is target-driven and motivated by performance and commission.

• Is organized and able to follow up with customers professionally.

• Has basic knowledge of automotive services or is willing to learn.

Qualifications

• Experience: Minimum 2+ years in tele-sales or sales.

• Communication: Strong verbal communication skills, especially in Arabic. English is an advantage.

• Sales Skills: Ability to explain offers, handle objections, and close deals.

• Customer-Focused: Friendly, patient, and professional when dealing with customers.

• Tech-Savvy: Comfortable using mobile apps, CRM systems, WhatsApp Business, and basic sales tools.

• Results-Driven: Able to meet sales targets and work under performance-based KPIs.

• Self-Motivated: Can manage daily call targets and follow-ups with minimal supervision.

• Automotive Knowledge: Knowledge of car services, roadside assistance, or customer automotive needs is a plus.

KPIs

• Number of outbound calls made daily.

• Number of successful sales closed.

• Sparts Pro subscriptions sold.

• Value of promotions, vouchers, or discount packages sold.

• Conversion rate from leads to paying customers.

• Follow-up completion rate.

• Customer satisfaction and quality of communication.

• Monthly revenue generated from B2C telesales.

Benefits

What’s in it for you?

• Hands-on experience in a fast-growing startup.

• Opportunity to grow within the sales and customer success team.

• Performance-based commission.

• Supportive and energetic work environment.

• Opportunity to be part of a company transforming the automotive services industry in Kuwait.

Compensation & Benefits

• Competitive base salary + commission based on sales performance.

• Performance-based growth opportunities.

• Career path opportunities for high performers.

Job Details

• This is a full-time role.

• The role is mainly office-based / call-based.

• You will contact customers and potential customers by phone and approved communication channels.

• Our office is located in Kuwait City.

Application Process

To apply, please fill out the LinkedIn form.

Shortlisted candidates will be invited for an interview.