Account Manager

Job Title: Account Manager

Department: Contracts

Responsible to: Commercial Director

Main Purpose Of Job

Build & maintain strong customer relationship, ensuring customer satisfaction & driving business growth. Act as main point of contact for customer, addressing their needs & concerns while representing the company’s interests. Identify new business opportunities. We are looking for someone to become a vital part of our team who has got knowledge and experience when dealing with blue chip retails and has some knowledge and understanding of the signage industry.

Responsibilities

• Customer relationship management: Building & maintaining strong, positive relationship.
• Needs & assessment: Understanding the customer’s needs & ensuring we meet those needs.
• Communication: Maintaining clear & consistent communication & first point of contact.
• Customer Service: Providing excellent customer service and addressing client issues effectively.
• Business Development: Identifying and pursuing new business opportunities within existing accounts.
• Reporting: Preparing status reports on accounts and providing feedback to management.
• Project Management: Leading and coordinating project activities related to client accounts.
• Negotiation: Negotiating contracts and terms with clients.
• Collaboration: Working with internal teams to ensure client needs are met.
• Problem Solving: Identifying and resolving client issues in a timely and effective manner
• To deliver an unrivalled service to the customer: Ensure the company remains the preferred supplier.

Reporting Requirements

• To ensure the Customer activity log is kept up to date and comprehensive.
• To be fully conversant with all relevant aspects of the customers business and able to report as requested.
• To provide the Commercial Director with regular information updates regarding status of account and its progress within the business.

Key Result Areas

• Ensure Customer invoicing is carried out no later than 4 days after job completion.
• Ensure Coop team’s job files and customer activity logs are updated daily
• Investigate at least 5 underperforming jobs per month and report on reasons.
• Ensure the account is run to budgeted margin or better.
• Visit Customer as required but at least four times a month.
• Look for and implement Margin improvement strategies within the account.
• To work with and manage team of Project Managers and Project Coordinators providing guidance and direction, and particularly promoting and enforcing ERP (M1), Lead & Jobs reporting & accuracy.
• To ensure your Coop Team Searches and related KPIs are reviewed and revised on a daily basis.