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Würth MRO, Safety, & Metalworking Linkedin · Posted 16d ago

Inside Sales Representative

Columbus

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Indexed description

Key Responsibilities

  • Manage and Grow Book of Business
    • Maintain regular contact with existing clients to strengthen relationships and drive repeat business
    • Identify opportunities to upsell and cross-sell products or services
    • Track account activity and ensure customer satisfaction
  • Prospect and Generate New Business
    • Conduct cold calls and outreach to prospective customers to build a strong sales pipeline
    • Qualify leads and identify customer needs
    • Schedule meetings or demos as appropriate to advance opportunities
  • Customer Issue Resolution
    • Serve as a primary point of contact for customer inquiries and concerns
    • Investigate and resolve issues in a timely and professional manner
    • Partner with internal teams to ensure service delivery meets customer expectations
  • Sales Performance & Reporting
    • Meet or exceed individual sales targets and KPIs
    • Maintain accurate records of customer interactions in CRM systems
    • Provide regular updates on pipeline activity and forecasts
Qualifications

  • Bachelor’s degree or equivalent experience preferred
  • 2+ years of inside sales, customer service, or account management experience
  • Strong communication, negotiation, and relationship-building skills
  • Ability to handle rejection and maintain persistence in a sales-driven environment
  • Proven ability to manage multiple priorities and meet deadlines
  • Experience with CRM systems (e.g., Salesforce, HubSpot) preferred

Key Competencies

  • Results-oriented mindset
  • Strong problem-solving skills
  • Customer-focused approach
  • Self-motivated and adaptable
  • Excellent organizational skills

Work Environment

  • Primarily office-based or remote sales environment
  • High-volume outbound calling and customer interaction
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