Telesales Representative

Company Description Albega (ALpha BEta GAmma) is a client-focused company that emphasizes transparency and an upfront approach to business. Over the past decade, Albega has delivered consistent success to its customer community through professional, high-quality services. The company leverages strong partnerships with consultants based in the United States and the United Kingdom to enhance service delivery. Albega is committed to optimum turnaround times, round-the-clock production, and support, powered by cutting-edge, state-of-the-art technology.
Role Description The Telesales Representative is a full-time, on-site role based in Coimbatore. In this position, the representative will make outbound and receive inbound calls to promote products or services, qualify leads, and close sales in line with company targets. Daily responsibilities include responding to customer inquiries, explaining product features and benefits, documenting interactions in relevant systems, and following up on potential leads. The role also involves maintaining a high standard of customer service, handling objections professionally, and collaborating with team members and supervisors to refine sales strategies. The representative may participate in regular training sessions to stay updated on offerings, scripts, and best practices.
Qualifications

• Candidates should possess strong Communication skills, including clear spoken English and active listening.
• Candidates should possess excellent Customer Service and Customer Support skills for handling inquiries and resolving issues.
• Candidates should possess proven Sales skills with the ability to meet or exceed targets.
• Candidates should possess a willingness to participate in Training and apply feedback to improve performance.
• Prior experience in telesales, call centers, or inside sales is preferred.
• Ability to work in a fast-paced environment and manage a high volume of calls.
• Basic computer proficiency and familiarity with CRM or call center software is beneficial.
• Minimum educational qualification of a high school diploma or equivalent; higher education is an advantage.