Account Representative

Position Title: Account Representative

Reports to: General Manager

Status: Hourly

Manages customer accounts, satisfying company collection and revenue standards; performs inside sales and outside collections; helps maintain appearance of showroom; takes primary role in delivery and pick up of merchandise; may perform managerial functions or duties as assigned by General Manager; demonstrates effective communication and reasoning skills and shows management potential.

Principal Responsibilities

• Acquire and Maintain Customers
• Basic furniture, appliance, home electronic installation/removal
• Complies with all company vehicle safety standards and documentation
• Credit/Customer Relationship Management
• Customer payments and data entry in VersiRent computer program
• Fill out receipt books, make journal entries.
• Inbound/Outbound Service calls
• Making deliveries or collecting merchandise
• Sales and merchandising
• All other duties deemed necessary by store management

Requirements For Account Representative

• Excellent telephone skills
• Intermediate math skills
• Maintain professional appearance
• Must be able to drive during day, night and meet all safety requirements
• Must be able to explain terms of rental/lease agreement to customer.
• Must be able to read, write and communicate effectively in person and over telephone
• Must be able to work overtime
• Must be proficient in product features, benefits; must be able to work on showroom floor
• Must have proficient navigational skills with a satisfactory driving record and meet insurability requirements
• Regular and consistent attendance, including nights and weekends as business dictates.

General Physical Requirements

• Position routinely requires lifting, loading, moving, and using a dolly for merchandise 50-300 pounds
• Stooping, bending, pulling, climbing, reaching and grabbing as required
• Must be able to traverse multiple flights of stairs while carrying furniture, appliance, and electronics
• Prolonged driving and standing
• Must be able to work in and outdoors in a variety of climates and weather conditions.