Inside Sales Representative

As an Inside Sales Representative, you will serve as a primary point of contact for customers, guiding them through the sales process from inquiry to purchase. The ideal candidate thrives on relationship-building, proactive outreach, and delivering exceptional customer service.

This is a fully onsite position. Remote or hybrid work is not available. Only candidates currently located in or willing to commute to the Quad Cities area will be considered.

Key Responsibilities

• Build and maintain strong customer relationships through ongoing communication and follow-up
• Identify customer needs and recommend appropriate products or solutions
• Generate and follow up on quotes, proposals, and sales opportunities
• Manage the sales process from initial contact through order fulfillment
• Coordinate with internal teams to ensure a seamless customer experience
• Utilize CRM software to track customer interactions, opportunities, and pipeline activity
• Conduct proactive outreach to existing and prospective customers
• Negotiate pricing and assist with financing, credit applications, warranties, and related documentation as needed
• Monitor sales performance and work toward established goals and metrics
• Participate in product training and professional development opportunities

Qualifications

• Minimum of 2 years of inside sales, customer service, or related experience
• Strong communication, interpersonal, and relationship-building skills
• Experience using CRM systems and maintaining accurate customer records
• Proven ability to manage multiple priorities and follow up consistently
• Strong problem-solving and negotiation skills
• Proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint
• Associate degree, technical training, or equivalent experience preferred