SDR/CSM - Medtech

🌍 Opportunity: Hybrid BDR & Customer Success Specialist – Miami, FL (Hybrid)

🔹 About the Company We are recruiting for a highly innovative European scale-up in the MedTech and SportTech ecosystem. They develop cutting-edge solutions combining connected hardware (high-precision biomechanical sensors) and a dedicated SaaS platform, used daily by physical therapists, specialized clinics, and elite sports clubs. Present in the US market for 2 years, the company is experiencing massive growth. You will join a close-knit and dynamic local team of 4 people based in the US (out of a 5-person global squad for this division), directly managed by Sarah, the Team Lead.

🎯 Your Role: 70% Sales Development & 30% Customer Success This is a unique, hybrid role where you will both hunt for new business and nurture existing clients. The position is hybrid (2 days per week on-site at the Miami office).

Business Development (70%):

• Outbound Prospecting: Active cold calling and outreach to generate new leads in the physical therapy and sports performance markets.
• Inbound Management: Qualify and convert inbound leads coming through marketing efforts.

Customer Success & Account Management (30%):

• Remote Onboarding: Conduct product training and onboarding sessions for new clients via video calls.
• Account Growth: Drive renewals and identify upselling opportunities within your client portfolio.
• Support: Handle level 1 support tickets and ensure overall client satisfaction and product adoption.

🔍 Your Profile

• Experience: 1 to 3 years of experience in a B2B role, either as an SDR/BDR (Sales) or as a CSM (Customer Success).
• Versatility: You are as comfortable hunting and making cold calls as you are patiently training a client on a software/hardware product.
• Tech-Savvy & Remote-Ready: Highly comfortable conducting business, product demos, and onboarding sessions entirely over video.
• Location: Based in or near Miami, FL, and able to commute to the office 2 days a week.

💰 Package & Benefits

• Base Salary: $50,000
• Variable/Commission: $30,000
• Total Target Earnings (OTE): $80,000+
• Flexibility: Hybrid work model (2 days in-office).