Solutions & Business Development Manager - banking

Solutions & Business Development Manager

Banking & Financial Services (BFS)

📍 Warsaw | International scope

For an international organisation delivering advanced CX, BPO and technology solutions, we are currently seeking a Solutions & Business Development Manager to lead growth and solution design within the Banking & Financial Services vertical in Poland and across Europe.

This is a key role combining business development, solution advisory and vertical expertise. The successful candidate will act as a trusted partner to BFS clients and an internal subject-matter expert, contributing to revenue growth and the development of new services within the vertical.

Key responsibilities

• Drive business development and sales of advanced CX, BPO and technology solutions within the BFS sector (Poland and international markets)
• Build and manage a strong pipeline, identify new opportunities and acquire new clients
• Understand client needs, design tailored solutions and prepare commercial offers
• Lead negotiations and close new business as well as upsell opportunities
• Act as a subject-matter expert in BFS, with strong knowledge of KYC/AML, compliance and operational processes
• Develop and promote vertical know-how, best practices and thought leadership content
• Support delivery teams working with BFS clients and ensure alignment between sales and operations
• Coordinate implementation of new projects and services dedicated to the vertical
• Strengthen long-term client relationships and ensure high levels of client satisfaction
• Contribute to building competitive advantage and expanding the company’s BFS offering

Requirements

• Proven experience in B2B sales or solution advisory for the Banking & Financial Services sector, combined with a strong understanding of banking operations, compliance and regulatory-driven processes (including AML/KYC).
• Experience selling technology, operational or compliance-related services is highly preferred
• Ability to act as a value-adding advisor and partner to clients
• Strong negotiation, communication and stakeholder management skills
• Analytical mindset and ability to understand client pain points and design effective solutions
• High level of ownership, proactivity and results orientation
• Ability to work under pressure and manage multiple priorities
• Fluent English (C1, written and spoken)
• Additional European language – nice to have

What our client offers

• A strategic role with real impact on the growth of the BFS vertical
• Exposure to international clients and complex transformation projects
• High level of autonomy and opportunity to shape solutions and services
• Collaboration with experienced teams across technology, CX and operations
• A dynamic, international work environment

If you bring strong BFS expertise and a combination of business development, advisory and solution-design experience, we would be happy to speak with you.