Customer Relations Manager

Get to Know Us

NOVO Health Services is a leader in healthcare linen management, delivering innovative, value-driven solutions to hospitals and healthcare systems nationwide. We are deeply committed to safety, infection prevention, and operational excellence, supported by HLAC-accredited facilities and state-of-the-art processing technology.

Our proprietary linen management system enables healthcare partners to track, measure, and optimize linen utilization, reducing unnecessary costs while improving efficiency and patient care outcomes. With a single-source distribution model, NOVO simplifies operations for our customers while maintaining the highest standards of quality and compliance.

Position Summary

This Customer Relations Manager is a remote position, ideally suited for candidates based in or near the West Palm Beach or Port St. Lucie area to stay close to our customer base in the region. The role is responsible for building and maintaining strong relationships with key contacts to support customer engagement, business development, and employer branding efforts, while also traveling to our Miami facility approximately 12–15 times per year to maintain alignment with operations. This position ensures Novo Health Services remains top of mind for future opportunities while supporting ongoing customer meetings, education initiatives, and data-driven reporting.

Key Responsibilities

• Proactively schedule and participate in introductory and follow-up meetings with key contacts to support long-term relationships and position Novo Health Services as an employer and service provider of choice
• Prepare for and participate in monthly and quarterly customer meetings and reviews
• Conduct linen education sessions to support customer understanding and service excellence
• Analyze reports and prepare presentations for internal and external stakeholders
• Accurately document data, activities, and customer interactions in Salesforce and OneDrive
• Manage assigned responsibilities independently while meeting deadlines and business objectives

Qualifications & Skills

• Prior industry experience or customer service experience preferred
• Strong analytical mindset with the ability to interpret data and insights
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Excellent written and verbal communication skills
• Highly organized, detail-oriented, and customer-focused with a positive attitude
• Ability to work independently and manage time effectively

Physical & Travel Requirements

• Ability to travel within the assigned territory with reliable transportation
• Ability to lift 20–30 pounds, bend, squat, and perform job-related physical tasks
• Must be able to perform the essential functions of the role with or without reasonable accommodations