Customer Development Manager

Our client, a world-leading supplier of lubricants, chemicals, aircraft tires, and comprehensive logistics solutions for aircraft maintenance. are looking to bring a proactive, commercially focused Customer Development Manager onto their team, to be based in Madrid, Spain.

On Offer:

• Join an ever growing world-leading business servicing the Aviation industry
• Opportunity for real professional development and training
• Salary €45k-€50k per annum, depending on experience
• 15% variable OTE + company stock (employee owned/ESOP)
• WFH flexibility on offer

Main Purpose of the Customer Development Manager

The Customer Development Manager will drive new business development and expand existing accounts across the businesses full product portfolio, including tyres, chemicals, and lubricants. This role requires a proactive, commercially focused approach to identifying opportunities, increasing share of wallet, and building long-term relationships with airlines, MROs, OEMs, and resellers.

Key Responsibilities of the Customer Development Manager;

• Promote and position the full product portfolio, clearly communicating value propositions tailored to each customer’s operations.
• Drive cross-selling by expanding tyres-only customers into chemicals and lubricants, and vice versa, to increase portfolio penetration.
• Proactively gather information about new contract opportunities, potential and the likelihood of conversion to the businesses represented brands, competition and knowledge sharing with internal contacts
• Identify new business opportunities within new and existing accounts, and develop structured account plans that support growth, retention, long-term value creation, and increased customer share.
• Follow up on leads from aviation trade shows, exhibitions, and industry events, converting them into tangible business opportunities.
• Work closely with internal teams to identify and pursue new commercial opportunities.
• Own tender and contract opportunities, staying closely engaged with customers throughout the process to secure long-term agreements.
• Identify and pursue new business opportunities through proactive outreach, networking, customer visits, and referrals.
• Maintain strong customer relationships, ensuring high satisfaction while identifying upselling and expansion opportunities.
• Balance new customer acquisition with the growth and retention of existing accounts to build a strong, sustainable sales pipeline.

To be Considered for the Customer Development Manager:

• Bachelor’s degree or equivalent experience.
• 3–5 years of experience in B2B sales or business development, ideally within the Aviation industry
• Aviation industry knowledge, including airlines, MROs, OEMs, or the aftermarket.
• Experience using CRM tools and managing sales pipelines.
• Advanced Excel and data analytical skills.
• Strong commercial mindset with the ability to identify and close opportunities.
• Established industry network preferred.
• Willingness to travel frequently for customer engagement.
• Fluent in English
• Spanish language skills are a plus, but not a must.

For full details, contact Willis Global – a leading Recruitment Consultancy for the Aviation & Aerospace industry