Business Development Manager

Carpet Call (VIC) Pty Ltd is looking for a fulltime business development manager. Base Salary is $80,000.

Location: Balcatta WA Head Office

Key Responsibilities

• Identify and develop new business opportunities through prospecting, networking, market research, referrals, and industry directories.
• Build and maintain a pipeline of prospective clients while managing and growing existing customer accounts.
• Develop a thorough understanding of company products, services, market conditions, and competitor offerings to effectively position solutions.
• Conduct client meetings and site visits to assess business needs, establish strong relationships, and identify opportunities for growth.
• Consult with customers to understand their objectives and recommend tailored solutions that deliver measurable value.
• Manage strategic client relationships, ensuring alignment between customer goals and business offerings.
• Drive account growth through upselling, cross-selling, retention initiatives, and identification of new revenue opportunities.
• Prepare proposals, quotations, negotiate pricing and commercial terms, and manage contract execution.
• Coordinate onboarding, solution implementation, service delivery, equipment installation, and ongoing support activities.
• Monitor customer satisfaction and account performance, proactively addressing issues and ensuring successful outcomes.
• Track changing customer requirements, market trends, and competitor activity, providing insights and recommendations to management.
• Maintain accurate sales forecasts, customer records, contract documentation, and business expense reporting.
• Prepare and present regular sales, account performance, and market activity reports to leadership.
• Collaborate with internal teams to improve processes, enhance customer experience, and support business growth objectives.
• Mentor and support colleagues by sharing industry knowledge, best practices, and client management expertise.

Key Outcomes

• Achievement of sales, revenue, and profitability targets.
• Growth and retention of key client accounts.
• High levels of customer satisfaction and long-term client partnerships.
• Increased market share through successful business development activities.
• Accurate reporting, forecasting, and account management practices.
• Continuous improvement of client service delivery and operational processes.

Skills & Experience

• Proven experience in account management, business development, sales, or client relationship management.
• Strong commercial acumen with demonstrated success in achieving revenue growth and profitability targets.
• Excellent negotiation, communication, and stakeholder management skills.
• Ability to build trusted relationships with clients at all levels of an organisation.
• Strong analytical and problem-solving capabilities with a customer-centric approach.
• Experience managing the full client lifecycle, from acquisition and onboarding through to retention and growth.
• Proficiency in CRM systems, sales reporting, and pipeline management.
• Ability to work autonomously while collaborating effectively across teams.