Commercial Team Customer Service Manager

• Travel may be occasionally required as needed for Customer visits and Customer engagement.

The Commercial Customer Service Manager leads in the management of the Company’s intercompany sales activities: maintaining strong, long-lasting relationships and contact with customers.

Primary Responsibilities

• Perpetuate sales bookings through direct contact and technical liaison with customers.
• Manage day-to-day customer communication and ongoing relationships as it relates to current, new and upcoming orders.
• Develop new accounts and markets.
• Report on industry and market trends to Sales and senior leadership.
• Maintain/control inventory levels for finished goods as directed by management.
• Track/expedite production orders.
• Assist accounting with collections.
• Perform order entry/understand guidelines of contract review.
• Interface between customers and Manufacturing/Technology concerning specification/technical capability.
• Monitor sales metrics and provide regular sales forecast for assigned account base.
• Develop interaction of the technical and metallurgical services group with our customers.
• As necessary, visit clients, attend trade shows and other industry events to capitalize on networking and relationship-building opportunities.
• Ability to travel 15% of the time.
• Other duties as assigned.
• Must be willing/able to work extra hours occasionally, as needed, in order to ensure timely achievement of deliverables.

• 4-year degree in Business Administration, Marketing or equivalent.
• Minimum of 3 years of technical-related sales experience, preferrable in the alloy or aerospace industries
• Familiar with technical aspects of CM alloys and concepts of manufacturing processes preferred.

• Excellent oral and written communication skills.
• Project and/or account management skills.
• Ability to drive excellent customer service.
• Knowledge of CRM, ERP and MS Office software.
• Understanding of sales performance metrics
• Strong attention to detail.
• Ability to work independently.
• Strong presentation skills.
• Ability to think strategically and strong problem-solving aptitude.
• Self-confidence.
• Business acumen and financial aptitude.

Must be able to frequently remain in a stationary position. Must be able to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Occasionally required to perform work in a manufacturing setting, occasional exposure to high noise level and heat.

Additional Notes

• The Company retains the right to change or assign other duties to this position.
• Proof of US citizenship, nationality, and/or permanent resident status in order to comply with all applicable export and import laws and regulations.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.