Contractor Growth Manager

Pave Tool Contractor Growth Manager

Location: Vernon, CT

Reports To: Sales Manager

About Pave Tool

Pave Tool was built by contractors, for contractors.

Our mission is to help contractors build better businesses through innovative tools, premium equipment, education, and exceptional customer service. We believe our success is measured by the success of the contractors we serve.

We don't believe we're simply in the tool business.

We believe we're in the business of helping contractors build better businesses.

Position Summary

The Contractor Growth Manager is responsible for building long-term relationships with contractors while helping them become more productive, profitable, and successful.

This role combines relationship management, account growth, customer education, technical product knowledge, and customer support into one position.

While supporting incoming customer inquiries remains an important part of the role, the long-term objective is to proactively develop contractor relationships that create lasting value for both our customers and Pave Tool.

Success isn't measured by simply answering the phone or processing orders.

Success is measured by becoming the trusted advisor contractors rely on as they grow their businesses.

Whether the recommendation is a $50 hand tool or a $150,000 piece of equipment, the objective remains the same:

Help the contractor become more successful.

What You'll Own

Contractor Relationships

Build and maintain meaningful relationships with a portfolio of contractors through consistent communication, proactive outreach, and dependable follow-up.

Become a trusted resource who understands each customer's business, goals, and challenges.

Contractor Growth

Develop a deep understanding of each contractor's business by learning about their:

• Business goals

• Current challenges

• Upcoming projects

• Equipment needs

• Growth plans

• Productivity opportunities

Identify opportunities to help contractors become more productive and profitable by recommending the right tools, equipment, training, and solutions at the right time.

Look beyond today's order and help customers prepare for tomorrow.

Product Education

Develop a thorough understanding of Pave Tool's complete product portfolio—from hand tools to large equipment.

Communicate product value in a way that is clear, relatable, and focused on improving the contractor's business.

Help customers understand not only what a product does, but why it matters.

Customer Experience

Take ownership of every customer interaction.

Respond promptly, communicate clearly, follow through on commitments, and work closely with other departments to ensure every customer receives an exceptional experience.

Leave every contractor better off after interacting with Pave Tool than they were before.

Continuous Improvement

Help shape the future of the Contractor Growth Manager role by identifying better ways to serve our customers.

Share ideas, improve processes, and communicate openly about what's working and where we can improve.

This role is not just about executing a system—it's about helping us build one.

What Success Looks Like

A successful Contractor Growth Manager:

• Builds trusted, long-term relationships with contractors.

• Becomes the first person customers call when they need advice.

• Creates opportunities through proactive communication.

• Consistently grows existing customer accounts.

• Helps contractors improve productivity and profitability.

• Expands customer adoption across tools, equipment, and solutions.

• Delivers an exceptional customer experience.

• Continuously improves how Pave Tool serves its customers.

Who Thrives in This Role

The ideal candidate:

• Enjoys building long-term relationships with people.

• Naturally asks thoughtful questions before offering solutions.

• Is curious and enjoys learning.

• Communicates clearly and professionally.

• Takes ownership of their work and follows through on commitments.

• Is organized, disciplined, and self-motivated.

• Is comfortable making proactive outbound calls.

• Enjoys helping others solve problems and succeed.

• Is excited by the opportunity to build something new rather than simply maintain what's already in place.

Industry experience is helpful, but not required. We can teach products, systems, and our industry. We're looking for someone with curiosity, humility, a strong work ethic, and a genuine desire to help contractors build better businesses.

A Pioneer Opportunity

This role represents an important step in the future of Pave Tool.

We're intentionally evolving from a reactive sales model to one centered around long-term contractor relationships and account growth. While many aspects of this role already exist within our business, the complete vision is still being built.

Because of that, we're looking for someone who is excited by the opportunity to help create something new.

The right person won't simply step into an established role—they'll help define it.

You'll have the opportunity to help shape how we communicate with contractors, how we manage customer relationships, and how we continue improving the experience we provide. We value people who are willing to share ideas, challenge assumptions respectfully, identify opportunities for improvement, and help us build systems that scale.

If you're looking for a position where every process is already written, this probably isn't the right fit.

If you're excited by the opportunity to help build something meaningful while making a lasting impact on the contractors we serve, we'd love to talk with you.

Compensation

Compensation for this position is expected to range from approximately $65,000 to $150,000+, based on experience, overall fit, and the responsibilities assumed within the role.

Specific compensation details will be discussed throughout the interview process.

Our Mission

We don't measure success by the products we sell.

We measure success by the contractor businesses we help build.

Every phone call, recommendation, and relationship should leave the contractor in a better position than before they contacted Pave Tool.

Interested in Joining Our Team?

If you believe you'd be a great fit for the Contractor Growth Manager role, we'd love to hear from you.

Please submit the following to [email protected]:

• Your current resume

• Your completed Candidate Questionnaire: Sales Hiring Questions

• We'll review your submission and contact qualified candidates regarding the next steps in our hiring process.