Head of Sales Development

Who are we?

Meet Flowd.

We are one of the UK's fastest-growing B2B outbound prospecting businesses, working with ambitious brands across the UK, Europe and beyond.

Our Sales Development team turns positive campaign responses and campaign data into qualified, attended sales meetings for our clients. We are looking for a hands-on leader to manage the team, improve performance and help scale the function.

About You

You're an experienced sales development leader from a telesales, SDR, BDR or outbound calling background. You are confident in managing through data, coaching people, setting clear standards and dealing with underperformance quickly and fairly, but also driving and rewarding high performance.

You lead from the front, enjoy developing people and know how to create a positive, accountable sales culture that delivers consistent results. We also want a leader to not afraid to show the team how it is done and get their hands dirty.

What You'll Be Doing

• Leading, managing and developing a growing team of Business Development Executives.
• Running daily huddles, weekly one-to-ones and structured performance reviews.
• Owning team KPIs, including call activity, connect rates, meetings booked, meetings attended, show rates and conversion.
• Monitoring performance throughout the day and taking action when individuals or the team fall behind target.
• Coaching the team through call listening, role-play, feedback and individual development plans.
• Ensuring interested replies are followed up quickly and no qualified opportunity is missed.
• Embedding consistent call structures, qualification standards, objection handling and CRM processes.
• Supporting recruitment, onboarding and ramp-up as the team grows.
• Reporting performance, risks and opportunities to the wider leadership team.
• Working with Client Success, GTME and inbox-conversion teams to improve client outcomes.

What We're Looking For

• At least three years' experience in telesales, SDR, BDR, sales development or outbound calling.
• Previous experience leading or managing a sales team in a target-driven environment.
• A strong track record of coaching people and improving individual and team performance.
• Confidence using KPIs, dashboards and CRM data to manage performance.
• Strong communication, organisation and stakeholder-management skills.
• Experience in B2B lead generation, an agency or an outbound environment is highly desirable.

The Tech You’ll Be Working with

• Close and internal dashboards for call activity, pipeline and performance reporting.
• Close for call reviews, coaching and quality assurance.
• Slack and ClickUp for team communication and cross-functional workflows

Why us?

• Hybrid working in our city centre office!
• Opportunities to work in different countries with travel paid for!
• Handsome commission structure
• Flexible working hours
• 25 days holiday (plus bank holidays) 🌴
• Christmas shutdown period on top of your annual leave allowance🎄
• Birthday off & early Friday finish