Field Sales Representative

Imagine a world where a customer can walk into any shop or browse any online store and pay in installments with just a few clicks - no bank queues, no physical paperwork, and no credit card hurdles. That is the reality Leanpay has been building for ten years!

We are at the forefront of the Buy Now Pay Later (BNPL) trend, with a team of professionals in retail, banking and software development who are passionate about changing the old-fashioned way of buying in instalments.

With our 2024 €10M Seres B funding milestone, we are scaling our Romanian operations and solidifying our market leadership in Slovenia . We aren’t just offering a financial product; we are offering retailers a way to grow and customers a way to shop with total digital freedom.

We are currently expanding our LEANPAY I.F.N. S.A. (Leanpay Romania) team and we are looking for a Field Sales Representative (Merchant Success Manager) in a couple of regions of Romania.

The main focus of this role is to increase the merchant loan volumes by maintaining regular contact with shops, analyzing the selling and customer journey processes, salespeople and customer communication, Leanpay branding and benefits. The role also supports the shops in any other ways, like solving potential blockers and issues and actively prospects and signs new offline partner merchants (stores, showrooms, dealerships), driving both portfolio growth and financed volume.

About the role

We are seeking a proactive, highly motivated profile who genuinely thrives in motion, loves being out on the field with partners and customers, and strongly prefers a dynamic, travel-filled lifestyle over a desk job. As a natural go-getter fiercely driven by tangible results, you will use your high energy to boost Leanpay's loan volumes, cultivate shop relationships, and actively prospect new offline partners. This role is built for a self-starter who loves the thrill of hitting clear targets; your passion for the field will directly fuel your weekly and monthly KPIs, where you will maintain a minimum of 35 store visits per week and channel your competitive edge into smashing targets for new contract signings, first-transaction activations, and total financed volume generated across your portfolio.

Responsibilities

• Visiting shops and ensuring that they successfully use Leanpay solutions and provide added value to their customers (presentation of the Leanpay service for stores, communication of added value for stores and customers, support in the introduction of the Leanpay service);
• Actively prospecting and signing new offline partner merchants
• Helping merchants to reach the shop's potential for issuing Leanpay POS loans;
• Setting up and updating POS materials in shops, organizing and coordinating promotions in shops;
• Providing live and remote assistance to shop personnel in the process of implementing and using Leanpay services and solutions (explaining process steps and Leanpay materials, providing phone support and Q&A etc.);
• Assistance to merchants and sales personnel in solving any problems and challenges related to Leanpay products and services;
• Presenting and introducing of best practices for shop personnel to help the consumer pay in installments with Leanpay (efficiently, fast, easily, responsibly), while upselling and cross selling the shop's merchandise;
• Systematically monitoring the development of Leanpay POS lending volume in the shops, compared to the shop's potential and actively making suggestions to improve the user and merchant experience and as a result increase the POS loan volumes;
• Supporting Relationship Managers in B2B presentation and sale of Leanpay solutions to merchants, highlighting added value for shops and consumers;
• Supporting Relationship Managers in the initial onboarding, training, and activation of shops;
• Preparing reports for Leanpay services on the market, on activities carried out and results achieved in the development of the network of trading partners and on activities carried out and results achieved in increasing the number of users of Leanpay services.
• Logging all commercial activities (visits , calls, meetings, deal stages, onboarding status) in the CRM system (HubSpot) with structured notes.

Requirements:

• 2+ years of relevant experience in B2B sales and relationship management (for example specific experience from retail financial services or retail / e-commerce B2B sales, sales of POS devices and systems to mid-market retailers, or experience from financial institutions working with SMEs);
• A Bachelor's degree (preferably in Economics, Business or similar).
• At least a basic understanding of personal finance, consumer loans, e-commerce, digital payments ecosystems, retail banking, credit card business, fintech;
• Good understanding of B2B Sales, CRM processes and organization;
• A driver`s license (B) and willingness to travel across the country;
• Willingness to travel and support our partner's shops in the field;
• Ambition and energy, driven to succeed and support merchants and improve Leanpay service;
• Ability to provide great customer service, ambition to excel;
• Demonstrating the ability to identify the right sales improvement opportunities while delivering excellent customer experience, good problem-solving skils.

Why Leanpay?

You will have an opportunity to work with enthusiastic and experienced professionals in a modern, healthy and encouraging working environment. You can grow as Leanpay grows - we appreciate every team member's contribution and support your personal development.

We also offer:

• A competitive salary based on your experience and performance
• Meal vouchers
• Remote working model
• Private health insurance
• Company car
• 26 days of vacation
• Professional, friendly and open-minded team
• Flexibility in organizing your schedule
• Opportunity for professional advancement

We can’t wait to meet you! So, if you believe you are the right person for this job, please send us your CV. We are looking forward to hearing from you. Shortlisted candidates will be contacted.