Key Account Manager (KAM) – Romania

Are you a driven sales professional with an entrepreneurial mindset and a passion for growth? Join DHL and take ownership of expanding our presence across Romania and Bulgaria!

We are looking for a Key Account Manager (KAM) who will play a crucial role in identifying new business opportunities, building strong customer relationships, and shaping our success in the parcel market.

This is a newly created role, offering a unique opportunity to build the market presence from scratch and make a real strategic impact in the region.

You will report directly to the Head of Sales Eastern Europe, highlighting the seniority and strategic importance of this position.

What You’ll Do

• Drive new customer acquisition with a strong focus on parcel business
• Build and develop a high-quality customer portfolio across Romania and Bulgaria
• Analyze customer potential (share of wallet) and uncover new opportunities
• Conduct market and white spot analysis across Eastern Europe
• Develop and execute sales strategies to grow revenue and market share
• Build and maintain long-term key account relationships
• Conduct regular on-site customer visits
• Represent DHL at trade fairs, industry events, and webinars
• Collaborate closely with operations, customer service, IT, and global business units
• Support marketing in customer events and campaigns
• Maintain accurate sales documentation in Salesforce
• Monitor market trends and continuously optimize your sales approach
• Prepare and negotiate contracts in line with DHL guidelines

What You Bring

• 5+ years of Key Account Management experience in a commercial environment
• Proven track record in new business acquisition
• Strong entrepreneurial mindset with a high level of ownership
• High level of self-motivation, structured working style and the ability to work independently
• Willingness to travel extensively, as you will be the sole representative in your region
• Excellent presentation and negotiation skills
• Solid knowledge of Salesforce CRM
• Proficiency in MS Office (Outlook, Excel, PowerPoint, Word)
• Strong market awareness and ability to analyze competitors
• Openness to and experience with AI tools in daily work, reflecting a forward-thinking and innovative mindset
• Fluent in Romanian and English

Why Join DHL ?

• Be part of a global logistics leader
• Attractive benefits package
• Company car
• Work in a role with real impact, autonomy, and ownership from day one
• Opportunity to build and shape a market from scratch
• Collaborate with international teams and stakeholders
• Enjoy strong opportunities for career growth and development
• Shape innovative solutions in a fast-growing logistics industry