B2B Account Manager

We are seeking a B2B Account Manager responsible primarily for partner onboarding, operational support, and day-to-day problem resolution for our online casino retail platform partners.

The role is focused on ensuring smooth partner integration, stable operations, and high service quality, with performance optimization and KPI management as a later-stage responsibility.

Key responsibilities:

Partner onboarding and integration

● Lead partners through the full onboarding process: documentation, platform setup,

access, and launch coordination.

● Act as the main operational contact during partner go-live and early lifecycle.

● Ensure partners clearly understand platform processes, tools, and workflows.

● Coordinate technical, product, and operational alignment with internal teams.

Operational support and issue resolution

● Handle partner questions, incidents, and operational problems.

● Manage escalations and ensure timely resolution with internal teams (tech, product, finance, risk, support).

● Identify root causes of recurring partner issues and propose process improvements.

● Maintain structured communication and clear follow-ups with partners.

Account development and KPI management

● Monitor partner performance after stabilization.

● Support partners in improving results based on platform tools and features.

● Track KPIs such as activity, turnover, and engagement.

● Prepare regular performance and operational reports.

● Propose optimization opportunities once operational stability is achieved.

Relationship management

● Build long-term, trust-based relationships with partners.

● Ensure high partner satisfaction and retention.

● Represent partner interests internally and company interests externally.

Requirements:

● Experience in B2B account management, partner support, or operations.

● Strong organizational and communication skills.

● Ability to manage multiple partners and priorities.

● Problem-solving mindset and operational thinking.

● English fluency (written and spoken).

● Experience in iGaming, online casino, fintech, or platform businesses is a strong advantage.

Nice to have:

● Experience with partner onboarding processes.

● Understanding of casino or digital platform workflows.

● Familiarity with performance metrics and reporting

Please submit your CV. Only shortlisted candidates will be contacted.

We appreciate your interest in this opportunity!