Customer Development Manager

About Swish

Swish is a proudly Canadian, family-owned company that has been operating since 1956. From coast to coast, we help communities feel confident that the spaces where they work and live are clean, safe, and hygienic. We are Canada’s source for high-quality cleaning supplies and equipment, offering professional-grade, environmentally responsible solutions tailored to our customers’ needs. Our product and service categories include: Hand Hygiene, Surface Disinfecting, Kitchen, Laundry & Warewash, Floor Care & Matting, Cleaning Tools & Powered Equipment, Safety, PPE, and more. At Swish, our people are at the heart of everything we do.

About The Role

The Customer Development Manager plays a key role in building lasting customer partnerships and driving meaningful business growth. Serving as the primary point of contact for key decision makers, this role leads the sales process from strategy through implementation while developing customized, solution-based programs that meet the unique needs of each customer. This position is ideal for a strategic relationship-builder who thrives on turning opportunities into long-term success.

Key Responsibilities

• Understand and articulate Swish’s Value Proposition to customers, providing solutions to grow profitable sales.
• Develop and maintain strong relationships with assigned customers.
• Maximize revenue for designated account packages by growing sales within existing accounts, expanding customer contacts, and identifying new opportunities.
• Understand and remain responsive to changing customer needs and objectives.
• Develop and implement account penetration strategies, including regular business reviews for key customers.
• Achieve gross margin profit targets and maintain a healthy sales pipeline for forecasting.
• Maintain customer sales activity in the CRM tool to develop sales plans.
• Support vendor programs and internal marketing initiatives.
• Provide written programs and demos as required by customers.
• Maintain in-depth product knowledge of all Swish lines of business (KLFP, Equipment, and Chemical) to provide effective solutions.
• Ensure the timely and successful delivery of solutions according to customer needs.
• Work closely with Business Development Managers to onboard and support new customers.
• Support branch activities as required, including additional duties that contribute to overall customer service, operational efficiency, and business success.

What You Bring

• Minimum of 3 years of prior B2B sales experience with a proven track record.
• Self-motivated, with a desire to achieve goals beyond requirements.
• Business and financial acumen regarding sales forecasting, opportunity management, and customer planning.
• Ability to articulate business drivers and understand total cost of ownership concepts.
• Ability to utilize sales processes to uncover objections and determine appropriate solutions.
• Proven ability to manage a designated territory to maximize revenue growth.
• End-use market experience (education, healthcare, facilities management, hospitality, or government) is an asset.
• Demonstrated presentation and communication skills.
• Strong negotiation and influencing skills.
• Strong computer skills and ability to work with technical concepts.
• Valid Class 5 driver’s licence with a reliable personal vehicle for frequent business travel
• Post-secondary education preferred or relevant experience

Job Details & What We Offer

• Membership in the Swish family — we treat our employees with integrity and have since 1956

The role

• Location: Delta, BC - Territory: Greater Vancouver Area
• Salary Range: $65,000 - $80,000 annually
• Variable compensation: Annual performance bonus/commission eligibility
• Vacation: Starting at 3 weeks

Benefits From Day 1

• Company-paid Extended Health & Dental Care
• Company contributions to a Registered Retirement Savings Plan (RRSP)
• Employee & Family Assistance Program (EFAP)

Extras that matter

• Rewards & Recognition program that celebrates great work and meaningful contributions
• Access to hundreds of employee discounts across home, wellness, travel, fashion, and more
• Unlimited training and development with an industry-leading brand to help you grow your career

Role Information

Existing vacancy

Equal Opportunity

Swish is an equal opportunity employer offering a competitive compensation and benefits package, along with excellent opportunities for professional development and advancement within a growing Canadian organization.

Accessibility & Accommodation

Swish is committed to providing an inclusive and accessible recruitment and workplace experience in accordance with applicable human rights and accessibility legislation across Canada. Accommodation is available upon request throughout the recruitment and selection process. Applicants requiring accommodation may contact Human Resources at any stage.

Pre-Employment Screening

Swish is committed to maintaining a safe and secure work environment. As a condition of employment, candidates will be required to complete background screening, including criminal record checks where permitted by law and where relevant to the position, or where required by client sites. For roles involving the operation of a company motor vehicle, a valid driver’s license and a satisfactory driver’s abstract will also be required.

AI Disclosure

Swish uses artificial intelligence technology to assist in the initial screening and assessment of applications. AI is used only as a support tool; no hiring decisions are made solely by automated systems. All final hiring decisions are made by a human. We are committed to a hiring process that maintains the highest integrity and prioritizes a fair, positive experience for every candidate.