Manager, Customer Success Management

ServiceNow Manager, Customer Success Management 4 Hours AgoSaved Remote or Hybrid Atlanta, GA, USA Senior level Senior levelArtificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • AutomationLead and develop a team of 6–8 Customer Success Managers supporting enterprise security customers. Own portfolio health, renewals, and expansion; engage with CISOs/CIOs; drive recovery for at-risk accounts; establish operating cadence, playbooks, and KPIs; partner cross-functionally to deliver measurable customer value.Top Skills: Crm PlatformsCustomer Success PlatformsGovernance Risk And Compliance (Grc)Identity Governance And AdministrationIntegrated Risk ManagementPrivileged Access ManagementSecurity OperationsZero Trust