Lango Pro Success Partner

About Lango

Lango is a technology-enabled language management ecosystem with one simple mission: to unify the entire language service workflow in one place.

We believe communication should be as natural and accessible as breathing. Through innovative technology, data, and human expertise, we help organizations overcome language barriers and connect with the people they serve.

Today, Lango supports customers across healthcare, education, government, legal, and commercial sectors. As we continue to grow, we are looking for talented individuals who are passionate about creating meaningful impact through language access.

Why Join Lango?

At Lango, your work contributes to something bigger. Every role helps us deliver exceptional experiences for our customers, linguists, and communities. You'll join a collaborative, fast-growing organization that values innovation, operational excellence, continuous improvement, and inclusion.

The Opportunity

This is a role for someone who genuinely enjoys meeting people and has an eye for potential. You'll spend your time connecting with prospective candidates, drawing out their strengths through great questions, and building a pipeline that keeps our hiring ahead of demand. If you're energized by targets and by the challenge of finding the right people, you'll fit right in.

What You'll Do

• Respond to and resolve the majority of incoming support tickets related to onboarding, scheduling, platform use, and general inquiries.
• Guide Pros through all onboarding steps, including documentation collection, Lango Score completion, scheduling, and platform orientation.
• Ensure a smooth and timely transition from onboarding to active scheduling.
• Lead recruitment efforts to attract qualified interpreters across key languages and markets.
• Drive engagement initiatives to keep Pros active on the platform, increase hours worked, and reduce attrition.
• Handle compliance communications, ensuring Pros stay up to date with training, credentialing, and documentation to avoid disruptions in job eligibility.
• Provide ongoing lifecycle support to interpreters, maintaining satisfaction and responsiveness.
• Collaborate cross-functionally to improve onboarding processes and share feedback from Pros.
• Serve as the primary support contact for Lango Pros.

What We're Looking For

Qualifications:

• 1–2 years of experience in customer success, onboarding, or recruitment.
• Excellent organizational, written, and verbal skills.
• Ability to learn specific software used by Lango for scheduling, translations, and onboarding.
• Enjoy working in multicultural environments and collaborating with others.
• Familiarity with tools like HubSpot, II, Boostlingo, and Google Workspace.
• Professional proficiency in written and verbal English communication.
• Preferred proficiency in multiple languages.
• Thrive in a dynamic, fast-paced environment with a proactive, problem-solving mindset.

Education:

• Bachelor's degree or equivalent professional experience preferred

Who We Are

At Lango, we believe communication should never be a barrier. We foster a culture built on collaboration, operational excellence, continuous improvement, inclusion, and data-driven decision-making. We value diverse perspectives and encourage team members to bring their ideas, experiences, and authentic selves to work.

Commitment to Inclusion

Lango is committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to contribute. We welcome applicants from all backgrounds, experiences, and perspectives. If you're excited about this opportunity but don't meet every qualification listed, we encourage you to apply.

Lango is an Equal Opportunity Employer and provides reasonable accommodations throughout the recruitment process and employment lifecycle.