Senior Merchant Operations Manager

About the role and team

As a Senior Merchant Operations Manager, you will lead UberEats Taiwan's merchant integration operations and catalog quality strategy, while partnering with global teams to direct a centralized GSS agent team that executes catalog operations at scale. This role sits at the intersection of operations, technical integration, global strategy, and cross-functional leadership - requiring someone who can drive local execution while shaping and aligning with global direction.

What you'll do

• Product Operations - Own the end-to-end merchant operations products across catalog, menu, API, and offers; oversee onboarding of catalog and inventory systems, manage merchant-funded offer (MFO) integration and go to market strategy, and ensure merchant experiences are met consistently and at scale.
• Catalog Health & Quality - Define and drive the local strategy for catalog health, selection accuracy, and enrichment quality; own key metrics (Found Rate, Conversion, Cancellations) and build improvement roadmaps that connect integration quality to downstream business outcomes.
• GSS Team Direction & Global Collaboration - Partner closely with the global GSS management team to direct a 10+ person catalog agent team on day-to-day work priorities, quality standards, and execution targets; act as the primary business owner translating operational needs into clear, actionable direction for the GSS team.
• Global Strategy & Cross-Regional Alignment - Represent the local market in global catalog strategy discussions; align with global Catalog, Product, and Operations counterparts on standards, tooling, and roadmap priorities; drive best practice sharing across regions (APAC, EMEA, LATAM, US) and feed local insights back to inform global direction.
• CPG Ads Operations - Lead CPG Ads program operations including merchant acquisition coordination, campaign planning, performance monitoring, and readiness for new ad features; serve as the operational bridge between Commercial, Product, and Ads teams.
• Performance & Insights - Category analysis, Own catalog quality, ads performance, and commercial dashboards; proactively surface data-driven insights to global stakeholders and use them to prioritize operational improvements and strategic decisions.

• 5+ years of experience in operations, tech, analytics, consulting, or similar
• Experience in technical environments (APIs, systems architecture) with ability to translate complexity into clear operational plans for cross-functional teams
• Strong analytical mindset; proficiency in data insights and advanced Excel
• Excellent communication and stakeholder management skills with demonstrated ability to collaborate across global, cross-functional, and cross-cultural teams

• Prior experience with API integrations, catalog/product/inventory systems, or order management systems
• Experience working with or directing BPO/GSS/agent teams in a matrix or globally distributed model
• Background in ads operations, campaign management, or merchant-funded promotions
• Experience in Grocery, Retail, Marketplace, or FMCG environments
• Proficiency in automation or scripting tools (Python, Google Apps Script, VBA) is a plus

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.