Outbound Sales Specialist

Outbound Sales Specialist

Location: Kansas City, MO

Full-Time

Job Description:

DCG is a leading provider of Microsoft Dynamics 365 solutions. Our mission is to help organizations streamline their business processes, improve efficiency, and achieve growth through the implementation and support of cutting-edge technologies. We are a dynamic and fast-growing team committed to delivering outstanding customer service and innovative solutions to our clients.

As an Outbound Sales Specialist, you will own the top of our sales funnel from start to finish. You will work every lead that raises a hand and go find the ones who haven't yet. You are the first person a prospect hears from, and the reason our consultants walk into meetings with people who have a problem worth solving. This is a build-and-run role on a small team, so you will have real influence over how we prospect rather than a script someone handed you three years ago.

Key Responsibilities:

1. Convert the Leads We Already Have (roughly 60% of your week):

• Work every inbound lead with speed. Our target is a first touch within 15 minutes during business hours.

• Run a true multi-touch sequence across phone, email, and LinkedIn.

• Qualify honestly against a written definition of a sales-qualified lead. That means disqualifying quickly and telling us why, not padding the handoff.

• Book and confirm discovery calls with our consultants, and protect the show rate.

2. Find the Leads We Don't Have (roughly 40% of your week):

• Build target account lists against our ideal customer profile.

• Research accounts for a real reason to reach out, such as a system migration, a leadership change, a growth signal, or an audit or compliance deadline.

• Write cold outreach that sounds like a person wrote it for one specific company. We would rather send 30 good emails than 300 forgettable ones.

• Cold call. Not exclusively, but genuinely. It still works, and almost nobody does it well.

3. Keep the Machine Honest (ongoing):

• Log everything in our CRM. If it is not logged, it did not happen and we cannot improve it.

• Track and report your own numbers, including touches, connect rate, meetings booked, meetings held, and MQL to SQL rate.

• Bring marketing honest feedback on which campaigns produce buyers versus browsers.

Your First 90 Days:

• Day 30: You know our services, our ideal customer profile, and the three or four problems that drive buyers to us. You are working inbound leads independently and have built your first outbound list.

• Day 60: You are running a documented cadence, hitting first-response targets, and booking qualified meetings consistently.

• Day 90: You have proposed at least one change to how we qualify or prospect, based on what you have seen in the data.

Preferred skills and qualifications:

• Strong, specific writing. You can research a company and write a first-touch email in under 15 minutes.

• A real willingness to pick up the phone and stay on the line after the first brush-off.

• Comfortable disqualifying a lead and defending the decision.

• Disciplined with CRM and your own calendar. You do not need someone checking your activity.

• Self-directed enough to work remotely and in person without drifting.

• You can speak to your own numbers from memory and explain how “qualified” was defined where you worked.

• Experience selling into finance, operations, or IT leadership is a plus.

• Exposure to ERP, Microsoft Dynamics 365 or Business Central, or professional services and consulting sales is a plus.

• Familiarity with longer, committee-driven sales cycles is a plus.

• Comfort with prospecting tools and AI-assisted research, along with good judgment about when not to automate.

What We Offer:

• Competitive base salary with a quarterly commission structure.

• Comprehensive benefits package, including medical, dental, and vision coverage.

• Generous paid time off and holiday policy.

• Professional development and growth opportunities.

• Supportive and collaborative team environment.