Customer Success Manager - Eventex Awards

Eventex Awards is the world's #1 awards for events and experience marketing, recognizing excellence across the global events industry.

Behind Eventex is a remote-first team that believes life’s too short for boring work or wasted potential. We enjoy the ride, give 100%, and work together from different corners of the world to build something great together.

THE ROLE

We're looking for someone who takes ownership of the entire client journey.

From the first conversation and purchase decision to onboarding, ongoing communication, repeat business, and long-term growth, you'll be the person our customers know and trust.

You'll maintain a 360° view of every account, understanding its history, goals, challenges, and opportunities, while helping clients get the most value from working with us.

This role combines relationship management, consultative sales, problem-solving, and commercial thinking. It requires strong communication skills, technical confidence, attention to detail, and a proactive approach to building long-term partnerships.

WHAT YOU'LL DO

Sales & Pre-Sale Conversations

• Lead strategy conversations with prospective customers and help them choose the right solution for their needs.
• Understand customer goals, challenges, and requirements before they make a purchase decision.
• Build trust and lay the foundation for long-term relationships from the very first interaction.
• Support inbound commercial conversations and guide customers through the decision-making process.

Relationship Ownership

• Act as the primary point of contact throughout the entire customer journey.
• Build long-term relationships based on trust, consistency, and a deep understanding of customer needs.
• Maintain a 360° view of each account, including its history, goals, opportunities, and potential risks.

Customer Growth & Retention

• Identify opportunities for retention, repeat business, upsell, cross-sell, and account growth.
• Re-engage inactive customers and proactively address potential risks.
• Help customers get the most value from working with us over time.

Customer Communication & Support

• Maintain regular communication with customers and ensure they receive timely, helpful, and relevant support.
• Communicate confidently with customers via email, phone, and video calls throughout their journey with us.
• Follow through on commitments and ensure customers receive timely, helpful, and professional communication.

CRM & Coordination

• Maintain accurate customer records, communication history, opportunities, and next steps in HubSpot.
• Coordinate with internal teams to ensure a smooth customer experience.
• Use customer feedback and insights to improve processes, communication, and customer experience.

WHAT MAKES YOU A GREAT FIT

• 5+ years of experience in customer success, account management, client relationship management, or a similar customer-facing role.
• Excellent written English and the ability to write clear, professional, and thoughtful customer communication.
• Strong technical aptitude and the ability to quickly understand systems, tools, digital products, and customer workflows.
• Strong CRM skills and the ability to maintain clean, accurate, and actionable customer data. Hands-on experience with HubSpot or a similar CRM platform is a plus.
• Comfort using AI tools to improve productivity, communication, research, and day-to-day work.
• Strong relationship-building skills and a genuine interest in understanding customer needs.
• A consultative mindset and the ability to guide customers toward the right solution without relying on pressure or aggressive sales tactics.
• Exceptional organization, attention to detail, and follow-through, with the ability to manage multiple customer relationships simultaneously without losing context.
• Strong commercial awareness and the ability to identify opportunities for customer growth and long-term value.
• A proactive, ownership-driven approach to work and problem-solving.
• Comfortable working in a fully remote environment.

WHAT SUCCESS LOOKS LIKE

You will be successful in this role if our customers stay with us longer, come back more often, and feel genuinely supported throughout their journey.

Success in this role means:

• Building strong, long-term relationships with customers based on trust and consistency.
• Helping customers get the most value from working with us.
• Identifying opportunities for repeat business, account growth, and deeper engagement.
• Proactively addressing risks before they become problems.
• Maintaining a complete and accurate view of customer relationships in HubSpot.
• Delivering a consistently high standard of communication and follow-through.
• Acting as a trusted partner for customers and a reliable link between customers and our internal teams.

WHY JOIN US

• Work from anywhere – enjoy 100% remote flexibility, plus optional weekly co-working sessions in Sofia to stay connected and inspired
• Free training and courses
• Team buildings and retreats
• Multisport card
• Additional health insurance
• Starting gross salary range: 2 000 — 2 800 EUR
• Annual performance-based bonuses

APPLY NOW

If this sounds like the kind of role you've been looking for, we'd love to hear from you.

Please send us your CV in English.

Only selected candidates who meet the requirements will be notified for the next stages in the selection process.