Customer Success Manager SaaS

Summary

We are Agently and we are growing fast. We are looking for a hyper-proactive Customer Success Manager to join our team to work with leading real estate companies across the US who love what we do.

About the Role

As a Customer Success Manager, your job would be to onboard and help our clients grow their real estate business. You’ll be the main point of contact for our US-based real estate clients, guiding them through onboarding, answering questions, and making sure they succeed with our platform. This isn’t a corporate job! You’ll have real ownership, the freedom to drive improvements, and a team that listens to your ideas.

What You’ll Do

- Onboard new clients and ensure smooth adoption of the platform;

- Conduct regular calls with clients to check in and provide support;

- Suggest ways clients can improve their operations;

- Troubleshoot issues and suggest platform or process improvements;

- Take full ownership of your area of work and continuously strive to improve it;

- We don't expect any knowledge of real estate, but we expect you to be a fast learner;

What We’re Looking For

- Fluent English (written and spoken) — essential for working with U.S. clients

- Based in Europe, but available to work 8am ET to 4pm ET

- Independent, proactive, and eager to learn fast

- Experience in customer success or account management is a plus, but attitude matters most

- A team player who loves solving problems and growing with the company

Our Performance Formula:

P = (Knowledge + Experience + Creativity) × Attitude²

If that resonates with you, you’ll fit right in.

How to Apply

- Record a short Loom video (2–3 minutes) introducing yourself. In the video, please share:

- A bit about who you are

- Your previous experience

- Why you’re interested in joining Agently

We’re excited to learn more about you and look forward to meeting you!