Account Manager

Our client is an international technology company specialising in B2B SaaS, marketing technology and digital customer engagement solutions. Through a portfolio covering marketing automation, customer engagement, SEO and digital communications, the company supports marketing and commercial teams in improving customer acquisition, engagement and sustainable business growth.

As part of its expansion across Germany, Austria and Switzerland, the company is strengthening its regional sales organisation and is looking for two Account Managers to support the development of its existing customer portfolio across the DACH market.

The Account Managers will take ownership of assigned B2B customers following the initial contract signature and commercial handover from the Account Executive team. The role will focus on building long-term relationships, managing contract renewals, identifying retention risks and generating account growth through relevant upselling and cross-selling opportunities. Acting as the main commercial contact, the Account Manager will understand each customer’s business objectives, coordinate with internal teams and ensure that the company’s solutions continue to deliver measurable value throughout the customer relationship.

Professional Skills

• B2B account management
• Customer portfolio management
• Customer retention
• Contract renewal management
• Upselling and cross-selling
• Account planning
• Commercial relationship development
• Customer-risk identification
• Commercial negotiation
• Revenue forecasting
• CRM management
• Cross-functional coordination

Education (min)

Bachelor’s degree in Business Administration, Sales, Marketing or a related discipline

Key Responsibilities

• Manage and develop a portfolio of existing customers across the DACH region.
• Act as the primary commercial contact for assigned customer accounts.
• Build long-term relationships with customer stakeholders and decision-makers.
• Understand each customer’s business objectives, priorities and changing requirements.
• Conduct regular account reviews and commercial meetings.
• Develop and maintain structured account-development plans.
• Manage contract renewals and ensure timely commercial follow-up.
• Identify and develop relevant upselling and cross-selling opportunities.
• Prepare proposals and negotiate renewal, expansion and commercial terms.
• Monitor customer satisfaction and identify potential churn or retention risks.
• Coordinate corrective actions with Customer Success, Support, Product and other internal teams when customer issues arise.
• Maintain accurate customer, contract, renewal and opportunity information in the CRM.
• Prepare reliable renewal, portfolio-growth and revenue forecasts.
• Contribute to customer-retention, renewal and expansion-revenue targets.
• Share customer feedback and market insights with relevant internal stakeholders

Ideal Candidate Profile

• Relevant experience in B2B Account Management, Customer Success or commercial relationship management.
• Proven ability to manage and develop a portfolio of existing customers.
• Experience managing contract renewals, customer retention and account growth.
• Demonstrated success identifying upselling and cross-selling opportunities.
• Strong commercial awareness and negotiation skills.
• Ability to manage several customer relationships and priorities simultaneously.
• Structured approach to account planning, follow-up and CRM management.
• Strong relationship-building and communication skills.
• Fluent German and professional working proficiency in English.
• Customer-focused and commercially minded approach.

Preferred Skills

• Experience within SaaS, MarTech, CRM or digital marketing solutions.
• Experience managing SMB or Mid-Market customers.
• Knowledge of subscription-based or recurring-revenue business models.
• Experience managing annual or multi-year contract renewals.
• Familiarity with CRM and customer-success platforms.
• Understanding of digital marketing and customer-engagement processes.
• Experience working in an international organisation.

Competencies

• Customer orientation
• Relationship management
• Commercial awareness
• Negotiation
• Account planning
• Customer retention
• Opportunity identification
• Problem-solving
• Communication
• Organisation and prioritisation
• CRM discipline
• Cross-functional collaboration
• Results orientation

Personal Characteristics

• Customer-focused
• Commercially curious
• Reliable and organised
• Proactive in identifying opportunities
• Diplomatic but confident during negotiations
• Comfortable taking ownership
• Solution-oriented
• Attentive to detail
• Able to build trust over time
• Motivated by customer and portfolio growth
• Collaborative and responsive

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