Senior Business Development Manager

TalkInn — AI Guest Communication & Service Platform for Hotels Backed by Tongcheng Group

Ho Chi Minh City · Hybrid (office at Serepok, Huỳnh Văn Bánh)

WHO WE ARE

TalkInn is building one AI-powered platform that spans the entire guest journey from pre-stay enquiry to in-stay service to post-stay engagement helping hotels automate guest communication, improve service quality, and recover staff hours.

We are an early-stage venture backed by Tongcheng Group, one of Asia's largest online travel ecosystems. That combination is rare: the agility, ownership, and ground-floor upside of a startup, paired with the capital, distribution reach, and credibility of a major travel group behind us.

We are now at the testing-and-launch stage in Vietnam, which means the person in this seat won't be inheriting a playbook. You'll be helping write it: shaping how we sell, who we sell to, and how we turn early hotel partners into reference accounts that fuel the next wave of growth.

ABOUT THE ROLE

We're looking for a BDM / Commercial Manager based in Ho Chi Minh City to lead TalkInn's commercial push into Vietnam’s hotel market. This is a hybrid hunter-and-grower role: you'll open the market with new hotel acquisitions while nurturing our first cohort of clients into advocates.

This is a build-from-zero role with real ownership. If you want a defined territory and a mature funnel handed to you, this isn't it. If you want to be the commercial founder of a market, read on.

WHAT YOU'LL DO

Market Launch & New Business

• Define and execute the go-to-market and sales plan for TalkInn in Vietnam, in partnership with regional leadership.
• Identify and prospect target hotels across channel calls, email, in-person visits, industry events, and your own network.
• Run discovery meetings, deliver compelling product demos, and tailor proposals to each hotel's pain points.
• Negotiate and close deals, owning the end-to-end sales cycle.
• Act as a frontline voice of the market: feed pricing, packaging, and product signals back to the team during this testing-and-launch phase.

Account Management & Growth

• Serve as the primary point of contact for our early hotel clients.
• Drive onboarding and adoption so clients realize value fast and become reference accounts.
• Build trust-based relationships and proactively surface upsell and expansion opportunities.
• Maintain accurate pipeline, activity, and account-health records and performance reports regularly.

WHAT YOU'LL BRING

Must-haves

• 3+ years in B2B sales, business development, or account management — ideally selling hospitality technology, SaaS, or services into hotels.
• A strong, active hotel network in Vietnam or a demonstrated, evidenced ability to build one quickly and open doors at GM / Revenue / Owner level.
• Native Vietnamese, advanced English
• An entrepreneurial, self-directed mindset — comfortable with ambiguity, fast iteration, and an unfinished product.
• Solid consultative selling, negotiation, and presentation skills.
• Proficiency in Excel, PowerPoint, and CRM (e.g., Salesforce).

Strong plus:

• Experience on the OTA side mixed with hotel-side exposure
• Working familiarity with the hotel tech stack our platform sits alongside: CMS, PMS, RMS
• Understanding of hotel distribution and the broader hospitality-tech ecosystem.

WHY JOIN US

• Ground-floor ownership: shape the commercial strategy of a new market, not just execute someone else's.
• Startup speed, group backing: the upside of early-stage with the stability and reach of Tongcheng Group.
• Direct impact & visibility: your wins define the Vietnam story, and your career grows with the market.