Social Support Senior Manager

Coinbase Social Support Senior Manager YesterdaySaved Easy Apply Remote USA Easy Apply 201K-237K Annually Senior level 201K-237K Annually Senior levelArtificial Intelligence • Blockchain • Fintech • Financial Services • Cryptocurrency • NFT • Web3Lead and scale Coinbase's global social support program across Reddit, X, LinkedIn and adjacent channels. Define strategy, crisis playbooks, escalation workflows, SLAs and dashboards. Coordinate with Comms, Fraud, Product, Trust & Safety and Engineering to resolve incidents, prevent issues, and ensure empathetic public messaging. Present data-driven recommendations to executive leadership and oversee AI-to-human support handoffs and real-time social listening.Top Skills: AIAmazon ConnectChatbotsLinkedInRedditSalesforceSocial Listening ToolsSprinklrX