IT Service Desk Engineer
Indexed description
Coinbase IT Service Desk Engineer YesterdaySaved Easy Apply Remote USA Easy Apply 96K-114K Annually Senior level 96K-114K Annually Senior levelArtificial Intelligence • Blockchain • Fintech • Financial Services • Cryptocurrency • NFT • Web3Provide Tier 2 technical support and own escalations across devices, apps, and cloud platforms. Administer enterprise SaaS (Google Workspace, Atlassian, Okta, Jamf, Slack), perform root cause analysis, build SOPs/KB content, partner with cross-functional teams, and use automation and generative AI responsibly to reduce tickets and improve service.Top Skills: AndroidAtlassianAutomationAws WorkspacesChrome OsDnsGeminiGenerative AiGleanGoogle WorkspaceiOSJAMFLibrechatmacOSOktaScriptingSlackTcp/IpVpnWi-FiWindowsWorkflow Tooling
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