Flywire
Builtin · Indexed 2026-08-01
Customer Support Specialist
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Indexed description
Flywire Customer Support Specialist YesterdaySaved Hybrid Chicago, IL, USA 45K-60K Annually Junior 45K-60K Annually JuniorFintech • Payments • SoftwareFirst-line technical support for hospitality/e-commerce customers: triage and resolve high-volume tickets via Zendesk, troubleshoot using logs/DataDog/browser dev tools, escalate with replication steps, write SOPs/knowledge articles, and collaborate with Tier-2 and Engineering to close issues.Top Skills: Browser Developer ToolsConfluenceDatadogEpayEsignInternal Monitoring DashboardsJIRAPdf Conversion ToolsPmsZendeskZendesk ExploreZendesk Help Center
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