Manager Customer Service I RX
Indexed description
Chewy Manager Customer Service I RX 51 Minutes AgoSaved Hybrid Louisville, KY, USA Mid level Mid leveleCommerce • Healthtech • Pet • Retail • PharmaceuticalLead a team of 10-25 call center agents across phone, email, chat and social channels. Coach, mentor, and manage performance, corrective actions, hiring support, quality scoring, reporting, and training. Drive productivity, engagement, and process improvements while ensuring regulatory compliance (Pharmacy Technician license) and handling escalations.Top Skills: WindowsOracle ChatsOutlookSlackSpeech To Text Analytical ToolsZoom
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