Senior Data Analyst - Customer Care Operations

Golden Pet Brands Senior Data Analyst - Customer Care Operations YesterdaySaved Easy Apply Remote United States Easy Apply 100K-125K Annually Senior level 100K-125K Annually Senior levelDigital Media • eCommerce • Information Technology • Marketing Tech • Pet • Retail • Social MediaLead contact center analytics by analyzing large datasets, building predictive models, ensuring data quality, and creating dashboards. Collaborate with cross-functional teams, identify AI/automation opportunities, present insights to executives, and maintain data privacy and repeatable reporting processes to improve customer experience and operational efficiency.Top Skills: ChatgptCopilotExcelGeminiGoogle WorkspaceLlmsNatural Language ProcessingPower BIPythonRSalesforce Service CloudSpeech AnalyticsSQLTableauText Mining