Operations & Client Success Specialist

Drive Operational Excellence That Strengthens Client Success

Behind every successful client partnership is someone who keeps priorities moving and teams aligned. The Operations & Client Success Specialist plays a strategic role in transforming ideas into action, ensuring seamless execution across operations and client-facing initiatives. This opportunity offers long-term global career growth with Emapta, international exposure, and the chance to make a measurable impact in a fast-growing cybersecurity technology business.

About the Client

Our client is an emerging innovator in cybersecurity compliance technology, helping organizations simplify complex regulatory requirements through intelligent automation, real-time monitoring, and actionable insights. Focused on empowering businesses operating in highly regulated industries, the company delivers modern software solutions that improve operational efficiency, strengthen security readiness, and reduce compliance risks. By combining technology expertise with a customer-first approach, our client continues to redefine how organizations manage evolving cybersecurity and governance challenges while supporting sustainable business growth.

Your Daily Tasks

• Translate leadership discussions and business requirements into clear tasks, timelines, and action plans.
• Coordinate with recruiting, delivery, operations, finance, and other internal teams to resolve blockers and keep initiatives on schedule.
• Support client-facing activities by providing updates, gathering information, and coordinating agreed action items.
• Monitor the progress of key initiatives, maintain reports and dashboards, and communicate updates to leadership.
• Prepare meeting agendas, organize supporting materials, document key discussions, and track action items.
• Maintain process documentation, workflows, and checklists to promote consistency and operational efficiency.
• Identify process improvement opportunities that enhance efficiency, communication, and the overall client experience.
• Manage ad hoc projects and operational tasks independently with minimal supervision.

The Qualifications We Seek

• 3-5 years of experience in operations, account management, project coordination, or a similar role.
• Excellent written and verbal communication skills with a professional and concise communication style.
• Proven ability to prioritize workloads, manage multiple tasks, and meet deadlines.
• Strong sense of ownership, accountability, and dependability.
• High attention to detail with the ability to analyze and present information clearly.
• Proficiency in business productivity tools, including email, spreadsheets, presentation software, and collaboration platforms such as Microsoft Teams, Zoom, or Slack.

Preferred

• Background in staffing, outsourcing, professional services, or a similar client delivery environment.
• Experience supporting senior leaders or sales/account owners as a strategic operational partner.
• Familiarity with CRM or ATS platforms, reporting tools, and process documentation.
• Ability to collaborate across multiple time zones and adapt to changing business priorities.

Job Overview

• Employment Type: Full-time
• Work Setup: Hybrid, Skopje
• Shift: Mid Shift, 9:00 AM-6:00 PM US Eastern Time, Weekends Off

Exciting Perks Await!

• Private Medical Insurance
• Access to Sportmaster
• Career growth opportunities
• Global career exposure
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)

Join the Top 1% Talent. A Better Career. A Better Life.

At Emapta, we don't just offer jobs-we build long-term global careers for the top 1% of talent. As we expand into North Macedonia, we are committed to creating opportunities that go beyond employment: where you are valued, supported, and empowered to grow alongside some of the world's leading businesses.

With over 1,200 clients globally and a team of 12,000+ professionals across over 30 offices worldwide, you will be part of a high-performing, international environment without leaving your home country. Here, you are an extension of global teams, trusted to deliver meaningful outcomes and real impact.

If you are ready to elevate your career, work with purpose, and be part of a company that invests in your future.

#EmpoweringPeople #EmaptaEra