Client Experience and Sales

Client Experience & Sales

THAHAB is a luxury multi-brand marketplace — 1,250+ leading luxury brands and a global client base.

We're looking for someone to manage the relationship between THAHAB and its clients — the human layer on top of the platform. This is the person who turns a first purchase into a ten-year relationship, who a VIP client turns to for world-class clienteling when they want something hard to find, and who treats every high-value order like it matters, because it does.

This isn't a call-center or ticket-queue role. It's a high-trust seat for someone who understands luxury, understands people, is a top-notch communicator, and knows that at this level, service is the product.

What you'll do

- Manage the high-end client relationship end to end — clienteling, personal shopping, and concierge-level service across WhatsApp, phone, and in person.

- Drive sales the way a great client advisor does: proactive outreach, curated edits, restock and drop alerts, and knowing what a client wants before they ask.

- Source the hard things — special orders, waitlisted pieces, specific references — and make the impossible feel routine to the client.

- Own after-sales: returns, exchanges, authentication questions, and resolution, handled with the same polish as the original sale.

- Turn client behavior into insight — what's selling, what's stuck, who's about to lapse, who's ready to move up a tier — and feed that back into merchandising and buying.

- Build and run the clienteling playbook: segmentation, follow-up cadences, gifting moments, and the standards everyone else holds to.

What we're looking for

- A real feel for luxury — you understand the brands, the codes, and the client who spends at this level, and you carry yourself accordingly.

- A natural seller who never sounds like one — warm, unhurried, and trusted.

- Exceptional communication in English and Arabic, written and spoken.

- Organized and relentless on follow-through — nothing slips, no client is forgotten.

- Commercially sharp — you think in conversion, retention, and lifetime value, not just niceties.

- Background in luxury retail, personal shopping, hospitality, or high-end client services is a strong plus.

Who you are

Polished, discreet, and genuinely good with people. You take pride in building an environment where a client stays.

📍 Based in Kuwait City · Full-time, on-site

Interested — or know someone who'd be a great fit? Send your CV.

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