Key Account Manager-SPINE-Eastern Region

Job Purpose - The Key Account Manager (KAM) is responsible for the business development plans for AMICO s Sales customers and coordinating with the AMICO network in implementing the plans in all the locations where the Sales Customers are present. The KAM is responsible for creating and maintaining strong relations with AMICO s Sales customers and is AMICO s single point of contact in the strategic relationship management with the Customers

Job Responsibilities

• Create and maintain close working relations with Sales accounts as assigned.
• Develop customer development plans and work with the AMICO network to execute them.
• Negotiate and agree the development plan with the customer including the commercial terms (price, discounts, marketing support, training support, etc.)
• Classify Sales accounts according to volume and nature of business and other metrics.
• Regularly monitor and report on activity levels and satisfaction levels of Sales clients.
• Act as a single point of contact for discussions on strategic and commercial issues with the Customers.
• Promote a positive image of AMICO with all Sales clients.
• Coordinate internal AMICO operations in the service of Sales clients (ordering, delivery, installation, maintenance).
• Act as a focal point internally for all Sales accounts related issues.
• Identify and immediately work towards resolving any issues/problems related to Sales accounts.
• Regularly report to Country Manager on business activities with Sales clients.

Other Important Accountabilities

• Gain understanding of internal processes of Sales clients, including decision making process, ordering and purchasing process, tendering process and other AMICO impacting processes.
• Assist in sales and presentations conducted for Sales accounts.
• Obtain and shares intelligence on competitive activity with all Sales accounts.
• Analyse activity with Sales accounts based on tenders won and lost, purchases by product line, profitability and other metrics.

Candidate Requirements

• Education :Bachelor degree in a science related or relevant field or equivalent but not limited to.
• Experience : 8 years experience in a similar position handling Key Accounts(s) Experience in successfully managing relations with multiple Key Accounts(s).
• Competencies / Skills : Sales Business Competencies: Commercial sense; Teamwork; Data analysis; Negotiations skills Sales Behavioral Competencies: Customer orientation; Tact; Communication and interpersonal skills; Relationship Building; Problem-solving.

Why Join Us

At AMICO, we believe in fostering a diverse and inclusive workplace. We recognize the value that different perspectives and experiences bring to our company.

As part of our commitment to diversity, we encourage applications from all individuals as part of our inclusive hiring practices.

This initiative is part of our broader diversity agenda aimed at creating a balanced and innovative workforce.